Aviva Platform service update

As we’ve previously communicated, we’re committed to following the latest government advice to keep our people safe whilst offering the best service possible.

It’s meant we’ve had to do things a little differently whilst we’ve been extending our IT capability to enable more of our colleagues to handle calls whilst working from home. We’re now pleased to let you know that the telephony service for our Aviva Platform support and Online Support teams is  open. If you need to speak to us please use your existing contact numbers, opening times are: 

  • Aviva Platform support team are available from 9am-5pm Mon–Fri 
  • Online support team are available from 8.30 -5.30pm Mon-Fri


Our mailbox will still be very closely managed but we ask that you return to using your existing telephony contacts. As our teams are working from home, there may be occasions where you may hear some noise in the background. 

We have put together some guidance to help you understand our change of service which can be found on our FAQs

For the latest news and supporting material for both you and your clients, please visit our news hub on Aviva for Advisers. 

As we continue to navigate this situation together, we would like to thank all our teams for their dedication and continued support. Thank you for your patience and understanding in these exceptional circumstances.