Service update - New business increased flexibility
We are increasing the time that we will accept a new business and additional borrowing application to secure an interest rate. This is an increase to our existing process of 1 week.
With immediate effect we will allow a 2-week (14 days) period to receive an application following change to an interest rate. This change recognises that customers like certainty of rate and current ways of working due to ongoing COVID restrictions can mean that the overall advice process could take longer.