COVID-19 has had a huge impact on all of us. By adapting the way we work and staying connected, we believe there is a way to get through it.
Many advisers are finding the situation has enabled them to get closer to their clients. With the right online tools and information on changing markets, we’re confident you can too.
Our advice will evolve as things change. But you should find everything you need to help your business thrive, not just survive here on our new resource hub.
Support when you need it
Support for you and your clients
As well as relevant articles on subjects like mental wellbeing and working remotely.
Support for you
Support for Protection advisers
- Premium deferral update
Additional support for your clients at this time with Support Plus.
We’re committed to following the latest government advice so we can help keep our colleagues safe while offering the best service possible. It means we’re having to do things a little differently right now.
Here's where you can find all the information about how the current situation is affecting the service we offer on our different products, and how you can contact us at the moment.
Useful information
Support for Platform advisers
Helping you to continue to transact business in these changing times
We’re committed to following the latest government advice so we can help keep our colleagues safe while offering the best service possible. It means we’re having to do things a little differently right now.
Here's where you can find all the information about how the current situation is affecting the service we offer on our different products, and how you can contact us at the moment.
Webinars
Looking at the challenges of COVID-19, we worked together with the lang cat, third party technology companies and advisers who use the Aviva Platform to create a series of informative webinars.
- Webinar 1 - What are your immediate concerns now
- Webinar 2 - Remote processing - How can I physically process business the next few months?
- Webinar 3 - How can we provide support for transacting with clients remotely?
- Webinar 4 - Conducting reviews from afar
A new way of working paper
Following on from the webinars we've developed a paper in conjunction with the lang cat. In the paper there is some interesting insight taken from adviser research and a focus on key themes including client reviews, transacting business digitally and data integration.
Useful information
Support for Retirement advisers
Helping you to continue to transact business in these changing times
- Introducing our new Equity Release signature free application form
- Our Dual Valuation service for Equity Release
We’re committed to following the latest government advice so we can help keep our colleagues safe while offering the best service possible. It means we’re having to do things a little differently right now.
Here's where you can find all the information about how the current situation is affecting the service we offer on our different products, and how you can contact us at the moment.
Useful information
- Document library - Equity Release
- MyAviva user guide for Aviva Lifetime Mortgage customers
- Discover our Annuity products
Haven't found what you're looking for?
See our contact us page for a full directory of contact details.