Covid-19 Resource hub

Coronavirus: your Adviser Platform questions answered

Coronavirus: your Adviser Platform questions answered

Due to the ongoing situation with COVID-19, we’ve had to make some very difficult decisions around how we continue to deliver Contact & Operational Support to advisers and customers, whilst ensuring that we keep our own people as safe as possible when they are working.  

We’ve produced a list of common queries to support you during this time.

Update on our Adviser Platform service

Are phone lines back up and running?

What email address do I use to get in contact with you?

How long will it take for me to get a reply to my email?

My query is urgent – who can I contact in this case?

I've previously submitted a request, will this still get picked up or do I need to get back in touch?

Are you accepting cheques?

Are transfer in requests affected?

Will customers be able to continue to request drawdown payments?

How will Aviva communicate any further changes of service to advisers?

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