Covid-19 Resource hub

Coronavirus: your Equity Release questions answered

Coronavirus: your Equity Release questions answered

Coronavirus continues to have varying degrees of disruption to us all and we’re committed to working hard to offer you the best service we can, adapting and looking after our people and customers.

We’ve put together the following FAQs to support you:

What material is available to support you?

How can you contact us?

How do I register for Aviva Advisers?

What is Aviva’s approach to valuations?

What happens if there are lockdowns/restrictions imposed by the government?

What are the costs of valuations?

What is your offer guarantee period?

Information on remote valuations

When is a remote valuation allowed?

Why are you restricting the property value for remote valuations?

Why is the remote valuation criteria different to physical valuations?

What happens if I want to challenge the remote valuation?

I have submitted a remote valuation application, which is declined, what will happen?

Information on physical valuations

Physical instructions are available for properties in the United Kingdom where it is safe to do so, in relation to the customer's circumstances and the duty of care to the surveyor.

Are there any changes to the Physical Valuation Lending Criteria?

When is a physical valuation not allowed?

What is E.surv’s criteria for a Physical Inspection?

What is Aviva’s stance on pipeline business where it has been based on a remote valuation?

I have submitted a physical valuation, which is declined, what will happen?

General

Supporting signature free

How do I use signature-free applications with my customers?

Changes to the declaration

Removal of GP checks

Additional property questions

What is our stance on essential repairs?

What are the changes to solicitors’ processes and how is Aviva responding?

Haven't found what you're looking for?

See our contact us page for a full directory of contact details.