Covid-19 Resource hub

Coronavirus: your individual protection questions answered

Clarification around our claims and underwriting position

With the ongoing challenges presented by COVID-19, more commonly known as Coronavirus, here you will find clarification around our service, claims and underwriting position. This page will be updated regularly with relevant changes and updates that may impact you and your customers.

Claims

What is your position on Life, Critical Illness and Income Protection policy claims in relation to COVID-19?

How will you assess Critical Illness claims if there is a delay in receiving medical reports?

Underwriting

What changes have you made to your underwriting approach as a result of COVID-19?

Have you added any exclusions to your policies?

What if my customer needs a medical screening?

Are you requesting medical evidence?

Can I still apply for IP or LCP if I’ve been furloughed by my employer or I am participating in any of the Government schemes linked to COVID-19?

Can I still put new policies on risk?

Are you still offering cover to health professionals?

What is the best way to get in touch?

What services do you offer regards COVID-19?

What measures do you have in place to make sure you can continue to operate during this period of uncertainty?

Do you offer premium deferrals for individual protection policies?

What else are you doing to support customers at this time?

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