Covid-19 Resource hub

Coronavirus: your Lifetime Care questions answered

Coronavirus: your Lifetime Care questions answered

Coronavirus is having a huge impact on all our lives.  As we’re reacting and adapting to our changing circumstances, we’re continuing to work hard to offer you the best service we can while looking after our people and customers.

As we shared last week, we’re taking measures to keep our people and customers safe and protecting our environment, please see our business update article for more details

Thank you for your patience and understanding in these exceptional circumstances.

Further information can be found in our FAQ’s below to support you during this time and will be updated with our latest information.

What plans do we have in place to manage and maintain our service with advisers?

Given the pressure on GPs and Care Homes, are there any changes to processes?

How will we communicate any change of service or process to you?

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