Available with Distinct Home cover
Wherever your clients plan to go in the world, we can help them on their way. From assistance with travel planning to home-sitting services, we'll help make their experience everything they expect it to be. And if they encounter problems, our efficient and effective claims team is just a phone call away, ready to put things right.
Cover only available for existing Distinct Travel policyholders - no longer available for new business or existing Distinct Home policyholders without the Travel add-on.
High quality cover
Your clients are covered from leaving home, right up to their return
Up to £10 million emergency medical cover
For any worldwide emergency medical care and associated expenses
Fantastic benefits as standard
A dedicated claims team, access to our 24-hour travel helpline, and additional benefits like golf and winter sports cover
Please note that Distinct Travel is only available as an optional add-on to our Distinct Home product, and is no longer available for new business or for existing Distinct Home customers who do not have the add-on.
Product details
Why Distinct Travel?
Distinct policies are designed for clients who are looking for something more from their insurance. They include a number of special features as standard, plus access to the highest levels of service.
Benefits of Distinct Travel:
- Cover from the moment your clients leave home until their return
- Cover for trips up to 90 days
- Our UK-based claims team deals with claims quickly and fairly
- And our 24-hour helpline means our experienced team is always on hand to help with:
- Worldwide medical emergencies and associated expense up to £10 million
- Replacement of lost or stolen travel documents whilst your client is outside the UK
- Tracing lost or delayed luggage
- Cancellation charges of up to £15,000 if your clients need to cancel or come home early
- We pay hospital fees direct if we can, so your clients get the treatment they need without having to worry about how to pay the bill
- Your clients can use our travel assistance helpline before and while they’re away
- Golf and winter sports cover is also included
Claims
We go to great lengths to make sure we get it right when things go wrong for your clients. Here’s how we do it for Distinct Travel claims:
- You’ll be speaking to a team dedicated to Aviva Private Client claims
- And our 24-hour helpline means our experienced team on is always on hand to help with:
- Worldwide medical emergency and associated expenses up to £10 million
- Replacement of lost or stolen travel documents whilst your client is outside the UK
- Tracing lost or delayed luggage
How to claim
- Travel assistance helpline service – call 01603 208 538
- For claims in the UK – call 01603 208 537
- For claims abroad – call +44 1603 208 537
- For medical and other emergencies – call +44 1603 208 538
If your client is injured or becomes seriously ill while abroad, they should call the medical emergency helpline. To ensure that we can help them as quickly as possible, they should have to hand:
- Contact phone/fax number
- Policy number and dates of travel
- Details of their UK GP and the name and address of the attending doctor
You can find out more about our claims process by visiting Our Claims Service page.
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