Report a claim

We’re anticipating a high volume of claims relating to Storms Dudley and Eunice which may mean our phone lines are busy. During this time you can submit a property claim quickly and easily online using the fields below.

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Thanks for submitting the claim.

We are working on it, there is no need to call us - we'll get in touch following the online notification if we need more information.

After submission, please send any supporting photos, quotes and documentation relating to the claim to cpclaims@aviva.com, quoting the policy number and incident date.

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Broker name

Broker email address and phone number

Aviva Policy Number

Date of Loss

Inception Date

Customer Contact Details: Name

Customer Contact Details: Telephone Number

When is the best time to contact the customer?

Please confirm if there is anyone further who should be contacted.

We ideally would like to be able to contact the customer directly for all claims.

Location of the loss (risk address including postcode)

Please describe the damage

Please include an accurate and detailed description of all the damage caused

Is there any business interruption? (optional)

Is alternative accommodation required? (optional)

Is there loss of rent to consider? (optional)

Is any drying of property required? (optional)

Due to volumes anticipated from the storms, if emergency repairs are required we request that you source a local contractor to carry out the repairs. Please send the invoice for repairs to cpclaims@aviva.com, quoting the policy number.

Please provide BACS details so we can issue payment without delay (subject to cover)

Payee name

Sort code

Account number

Report a claim

Due to volumes anticipated from the storms, if emergency repairs are required we request that you source a local contractor to carry out the repairs. Please send the invoice for repairs to cpclaims@aviva.com, quoting the policy number.

Please provide BACS details so we can issue payment without delay (subject to cover)

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