Report a claim

You can now submit a claim quickly and easily online.

Simply login and navigate to the Claims tab on the homepage.

If you don't have access to the Claims services, these can be requested in the Claims tab.

For any new Commercial Property claims, you can report these using our form below. The more information you can provide the quicker we'll be able to process your claim.

If we need to contact you about your claim, we'll aim to get back to you within 2 working days.*

^{*Monday-Friday 9am-5pm.}

There's been an error - please try again.

Thanks for submitting your claim.

We are working on it, there is no need to call us - we'll get in touch following the online notification if we need more information.

After submission, please send any supporting photos, quotes and documentation relating to the claim to cpclaims@aviva.com, quoting the policy number and incident date.

There's been an error - please try again.

Broker name or main contact for this claim

Broker or main contact for this claim email address and phone number

Aviva Policy Number

Date of Loss

Policy Inception Date

Customer Name

Customer Telephone Number

When is the best time to contact the customer?

Please also confirm if there's anyone else who needs be contacted.

Please note, we'd like to contact customer's directly.

Where has the loss taken place? Please add the address and postcode

Please describe the damage

Please include an accurate and detailed description

Is there any business interruption? (optional)

Is alternative accommodation required? (optional)

Is there loss of rent to consider? (optional)

Is any drying of property required? (optional)

Are there any hire charges ongoing? (optional)

Is there any Trace and Access required ? (optional)

Do you have a contractor or do you need us to provide one to carry out the works?

Have there been any claims made in the last 3 years?

Have there been any works carried out in the past 6 years that may have influenced or caused damage?

Are there any considerations we need to be aware of, such as a disability or vulnerability? If so, do you give permission for this to be noted on file?

Please send any supporting documents, images, quotes or invoices to cpclaims@aviva.com

Please provide BACS details so we can issue payment (subject to cover)

Payee name

Sort code

Account number

Aviva uses your personal data as set out in our Privacy Policy. We use Google’s reCAPTCHA technology to protect our websites from spam and abuse. The Google Privacy Policy and Terms of Service apply to reCAPTCHA.

Report a claim

Please send any supporting documents, images, quotes or invoices to cpclaims@aviva.com

Please provide BACS details so we can issue payment (subject to cover)

Login or register