We want to make sure that everyone has equal access to all our online services. Here, you’ll find all the information you need to use our websites – whatever your needs.
Adapting our website to suit your needs
Online text size
To change the text size in your internet browser, or to magnify your screen, first go to the Settings menu in your browser. You’ll usually find the option to change the text size under Preferences, View or Appearance.
You can find more detailed guides for specific web browsers below:
Text-to-Speech
If you need text-to-speech support, a screen reader or read-aloud software could help. Most browsers have built-in text-to-speech functionality – this can be found in Settings under names like Read Aloud, Reader View or Read Mode. Switch this on and your device will read out the text on the screen.
Our website supports screen readers such as NVDA, VoiceOver, and Narrator.
You can find more details on the browser-specific guides below:
Digital accessibility help from AbilityNet
AbilityNet have a range of resources aimed at making the web more accessible. They have step-by-step guides to adapt your phone, computer or tablet to make it easier to use online. For more information head to the AbilityNet My Computer My Way website.
Get documents in a range of formats
We can send you documents in the following formats:
- Braille
- Large font
- Audio
- Coloured paper
- Coloured text
To request these, speak to your usual Aviva contact.
Contact us in a way that suits you
British Sign Language Interpreter
If you require a British Sign Language interpreter, you can contact us using Convo (formerly known as SignLive). Find out how on our Convo partnership page.
Easy-to-use Relay service
If you require a relay service, you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number. If you want to use Relay UK from abroad, please visit their website for more details.
Accessibility statement
We know good accessibility helps everyone – that’s why we’re always trying to improve our digital products and services.
Our websites, apps and other digital products and services aim to be compliant with W3C Web Content Accessibility Guidelines (WCAG) 2.2. Some of the things we do to achieve this are:
- making sure people can use our website using keyboard navigation
- offer transcripts and captions for videos – video content doesn't play automatically
- consult with our accessibility advisors before we launch anything new on our website or app.
We’re always looking to improve the accessibility of our website. If you'd like to get in touch regarding the accessibility of our website and digital services, reach out to us at webaccessibility@aviva.com.
We'll get back to you within five working days.
Need further help or assistance?
For additional support or assistance, please contact us:
Aviva Advisers - Aviva Life Online Support Team
08000 564 607
Monday to Friday: 8:30 - 5:30
Aviva Life Online Support Team, Carrara Wing, Island Site, Surrey Street, Norwich, NR1 3GG
Aviva Brokers - Aviva Broker Online Support Team
08001 582 224
Monday to Friday: 9:00 - 5:00
Aviva Broker Online Support Team, Rosso Floor 3, Island Site, Surrey Street, Norwich, NR1 3NS
Aviva Healthcare Intermediaries - Aviva Health Trading Team
08001 585 184
Monday to Friday: 9:00 - 5:00
Aviva Health Trading Team, PO Box 962, Eastleigh, SO50 0AB
Calls to 0800 numbers from UK landlines and mobiles are free. For our joint protection telephone calls may be recorded and/or monitored.