Insurance Times Claims Excellence Awards 2025

The 2025 Insurance Times Claims Excellence Awards was a night to remember, as we proudly took home four major awards — including the evening’s most prestigious accolade.
 

Insurer of the Year

This award recognises our commitment to excellence, innovation and customer service.

What the judges said: "With some truly outstanding entries, ultimately it came down to the demonstration of unparalleled success across numerous areas and initiatives. Surpassing financial targets, enhancing customer satisfaction, leading in counter-fraud, development in tech and displaying excellence and innovation across the whole operation, the judges agreed that Aviva genuinely sets the benchmark for others to follow."
 

Claims Product of the Year

Our Acturis API partnership was celebrated as an industry-first initiative that is transforming the way we handle claims. By streamlining processes and enhancing efficiency, this collaboration is setting new standards in the market.
 

ESG Initiative of the Year

We’re proud to be recognised for our efforts in helping to build a more sustainable and responsible future. This award highlights the meaningful work we’re doing across our supply chain to support environmental, social and governance goals.
 

Counter Fraud Team of the Year

This award is a testament to the ongoing efforts of our counter fraud team, who work hard to protect our customers and the wider industry from fraudulent activity.

These awards reflect the passion, innovation and teamwork at Aviva. We’re incredibly proud of our colleagues whose dedication made this achievement possible.

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