Our Claims Service

We're here to help

At Aviva we are proud of our award winning claims service.

For more than 320 years we have been there for customers when the unexpected happens.

We work to pay claims fairly and quickly. We also bring our expertise and that of our specialist partners to our customers to put in measures to prevent bad things from happening in the first place.

You can reach us 24/7, 365 days of the year.

Find out how we are taking the fight to fraudsters by actively tackling claims fraud in our industry.


On this page, you'll be able to find out how to manage existing claims or make a new claim.

Making a claim

Let us know about the claim as soon as possible

Help us handle your clients' claims quickly by providing as much information as you can. If possible, include third-party details, especially their phone number.

After that, your clients' personal claims managers will take care of everything.

Speeding up the claims process

Early notification of loss is really important - you or your client need to contact us as soon as the accident or incident has occurred

Make sure we get all the right information such as vehicle or property details.

First notification of loss guide (PDF 56KB)

We want to know as much detail as possible about the incident. For example, witnesses, photos, diagrams, videos, position of CCTV cameras.

Once you've made your claim, keep your client's personal claims manager's direct number handy, to save time if you have a query later on.

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The information you’ll need

Help for your customers

Want to help your customers protect their home from storm damage? Do they need advice to make winter driving less stressful? Or are your customers simply looking for handy tips to avoid DIY disasters?

Find the answers to these questions and other useful information at www.aviva.co.uk.

Flooding is one of the most common and widespread natural source of damage to properties in the UK. How can you help protect your commercial customers? We’ve created a new commercial flood guide for your customers which will help them prepare for a flood as well as what to do if a flood is imminent and during a flood.

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