Recruitment, retention and learning & development

Are you struggling to recruit and retain skilled staff?

Do you want to develop new skills or further your career?

How do you look after your wellbeing and that of your colleagues?

Our Broker Learning and Development Team has collaborated with insurance professionals and development experts to create recruitment guidance and learning opportunities that suit all career stages. Discover our online courses, virtual seminars and face-to-face programmes that count towards Continuous Professional Development (CPD) today. There's support resources to help you look after yourself and those around you too.

Recruitment resources


Thinking of recruiting? We've pulled together lots of  useful information to help you  approach each stage of the recruitment process - from developing your knowledge of the local market and making sure you're ready to hire, to selecting and onboarding your candidate.

Recruiting apprentices

If you've decided you want to recruit a broker apprentice, our specific guide can help with finding the right candidate.


Recruitment checklist

Having a problem recruiting new staff? Then run through our quick checklist for ten effective tactics.

Recruitment webinar

Catch up on our webinar  -  'Recruitment - how to attract and retain talent'.  

Download the transcript here

In person programmes


Designed for brokers who want to gain a Level 3 Insurance Practitioner Standard supported by the Chartered Insurance Institute Qualifications. We're working together with Davies Learning Solutions. Alongside help with funding, we give your member of staff full access to training materials and courses on the Aviva Development Zone plus six complimentary workshops to help support their development. We can help with recruitment advice too.

Customer service skills

Designed for administrators, new starters and new account handlers who want to build excellent customer relationships. This programme focuses on the skills and knowledge required to deliver an excellent customer experience and how to demonstrate effective, professional telephone communication.

Time - 1 hours (2 x 7 hour workshops)


Account handler skills

Designed for new starters or executives who are looking to organise and influence effectively. This programme focuses on the skills and knowledge required to manage your workload, influence others and make sure you're delivering everytime for your customers.

Time - 1 hours (2 x 7 hour workshops)

Management development programme

Designed for team leaders and people managers who are wanting to get the best from their colleagues. This programme focuses on key skills such as giving feedback, coaching, managing change and workloads.

Time - 42 hours (6 x 7 hour workshops)

Sales development programme

Designed for both new and experienced account handlers looking to increase their skills and abilities in winning new business. The programme focuses on skills for prospecting for new business from scratch through to finally placing the business.

Time - 21 hours (3 x 7 hour workshops)

Future leader programme

For those people looking to move to board room level or that have been identified as the next future leader of your business, our Future Leader Programme could help you take the next step. This two-year course is created by experts to develop talent within your brokerage. It's just part of our commitment to partnering independent brokers' future success.

* To register your interest, when you email us please include your full name, employer, location, job title and time in current role.


Virtual learning

Aviva Development Zone

Our online training platform is a one-stop shop for everyone in your business. With an extensive database of material and learning pathways, you'll have everything you need to stay compliant, reduce risks and develop.

To find out more, please call 01495 708037* or email

Or click here and sign up for a free 14 day trial today.

Technical training

Need to spark meaningful conversations with your clients? Want to build the knowledge you need to understand their needs? Our technical training is a programme of workshops packed with expert advice keeping you informed - and helping you make the most of opportunities.


Aimed at helping you to run and grow your business, our webinars cover important industry topics and feature subject-matter experts. And you’ll earn Continuous Professional Development (CPD) points for joining too.


We want to help people live their best lives. You've told us that the wellbeing of you, your staff and colleagues is really important to you. We want to support you with this and help you consider your well being and that of those around you, so we've gathered a selection of resources to help you look after yourself.

Find out more

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Want to get in touch?

Want to ask us a question or chat through anything above? Or, do you have a subject in mind you'd like training on that isn't listed on this page?