Join our bitesize claims webinars

We’re excited to announce a new webinar series, designed to share key insights and updates from across Aviva claims. Three bitesize sessions will be available over the course of a week, focusing on property, liability and motor. Each will last for 30 minutes and you'll have the chance to put your questions directly to our claims experts.

Commercial Property Claims – driving improved claims notification, routing and our in-house capability

• Date: 29 April 2025
• Time: 11:00am
• Duration: 30 minutes

Speakers:

• Francesca Sterpaio, Claims Handling Team Manager
• Laurence Froment , Commercial Property Desk Team Leader

The session will cover details of our updated claims notification guidance for brokers. We'll provide an overview of the essential information needed on day one when notifying us of a claim and outline how our in-house handling and desk-based teams efficiently manage your client’s claim.

Register now

Getting to know Liability Claims – our strategies and claims handling philosophy

• Date: 30 April 2025
• Time: 11:00am
• Duration: 30 minutes

Speakers:

• Irene Rodger, Casualty Claims Strategy Executive
• Lorna Gallacher, Liability Technical Leader

Designed specifically for your teams who handle claims day-to-day, this session will provide a comprehensive overview of our strategies and best practices for handling liability claims efficiently and effectively. We'll share insights into our approach when handling challenging claims, as well as practical claims examples and case studies.

Register now

Effective Motor Claims Management - early reporting, third-party capture strategy and credit hire protocols

• Date: 1 May 2025
• Time: 11:00am
• Duration: 30 minutes

Speaker:

• Oliver Rudd, Head of Third-Party Property Damage

This session will provide the latest guidance and insights into managing motor claims. We'll discuss the importance of early notification and share strategies for third-party capture, including claims case studies that highlight the impact on overall claims costs. The session will also cover our protocols for managing claims, preventing inflated costs and protecting our customers against fraud.

Register now

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