Aviva completes acquisition of the DisasterCare Group
Aviva strengthens disaster recovery and restoration services with DisasterCare acquisition
Aviva has completed the acquisition of the DisasterCare Group, which includes CJN Holdings Limited, the parent company of DisasterCare Limited and The Flood School Limited (together DisasterCare), making all these companies wholly owned Aviva subsidiaries.
The acquisition marks a new phase in Aviva’s long-standing relationship with the company and supports the delivery of a more seamless end-to-end property claims experience, reducing friction and helping customers achieve faster, more consistent outcomes.
Who are DisasterCare and The Flood School?
DisasterCare is a specialist business that connects insurers and customers with local disaster recovery and restoration suppliers. It works with regional experts who provide essential services such as drying, cleaning, strip-out and reinstatement to stabilise homes and businesses following events including fire or flooding. These services play a critical role in limiting further damage, managing costs and helping customers recover as quickly and safely as possible.
DisasterCare is also the owner of The Flood School, the UK’s leading training provider for flood and water damage restoration. Aviva teams regularly work with The Flood School to build skills and understanding around flood prevention, mitigation and recovery. The acquisition will enable broader access to this expertise, supporting wider efforts to improve flood resilience and prevention.
What does this mean for you and your clients?
Disaster recovery and restoration is a vital stage in the end-to-end property claims process. The acquisition will also help to streamline the appointment of recovery specialists, accelerating first contact, improving damage mitigation for you and your clients, and delivering reductions in response times. By getting to customers faster, this will help to reduce overall property claims costs by mitigating further damage.
“This acquisition enhances the support we can offer brokers and their clients by combining Aviva’s scale, insight and claims expertise with DisasterCare’s expert knowledge in recovery, prevention and resilience. By getting to customers sooner and applying the right expertise at the right time, we can help limit impact, reduce complexity and support smoother recovery when it matters most. This approach reflects the model already established within our motor claims operations through our wholly owned network of vehicle repair centres, helping us manage claims more efficiently and deliver better outcomes for customers.” Kelly Whittington, Director of Commercial Claims, Aviva
What’s next?
There is no change in how you or your clients interact with Aviva today. Our claims processes, contacts and ways of working remain the same.
We’ll share any further updates with you when appropriate. In the meantime, if you have any questions or queries, please contact your aligned broker development manager or claims contacts.