Five stars for Fast Trade, eight years running
We're proud to share that Aviva has been awarded five stars in the Insurance Times eTrading Survey 2026 for both Extranet and Software House.
This achievement marks our eighth consecutive year of five-star recognition for Fast Trade, and our fifth consecutive year of five stars via platforms.
Thank you to everyone who took the time to share their feedback.
Transcript for video Etrade survey results
We're delighted to have retained our 5-star rating for both Fast-Trade and software house.
Susan Ritchie, Senior Commercial Underwriter: So thank you to our broker partners who voted for us in the e-trade survey. Your feedback is so important to us, and it helps us evolve our digital proposition.
With your help, we're shaping the future of digital trading.
Lauren Ballingall, SME Property & Liability Portfolio Lead: Your feedback is at the heart of everything that we do, making the digital journey efficient for you and make sure that our products are fit for your customers.
Trade digitally with confidence.
Unstoppable. Together.
"We're delighted to be recognised with five-star ratings for our eTrading services across Fast Trade and Acturis eTrade in the Insurance Times eTrading Survey 2026... We remain focused on building on our existing capabilities, listening closely to broker feedback, and ensuring we consistently deliver for our partners and customers."
Rebecca Gambrell, MD, SME & Delegated Authorities, Aviva
Our continued five‑star performance is driven by a digital trading proposition that puts brokers and their customers at its core. We combine streamlined, intuitive quote and bind journeys with direct access to experienced underwriters, enabling fast decision‑making where it matters. This joined‑up approach helps brokers trade confidently across a broad spectrum of risks, including more complex and higher value cases, while maintaining the speed and simplicity they expect from digital trading.
We’ve also focused on strengthening and evolving our platforms to meet different trading preferences. Through ongoing investment in Fast Trade and our software house integrations, we're making it easier for brokers to do business with us, supported by strong appetite, competitive pricing and reliable service. Alongside this, continued product enhancements and practical support, including education and insight through our webinar programme, help brokers maximise the value of our digital capabilities and deliver better outcomes for their customers.
Want to know more? Head over to Insurance Times to read the full report.
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