Helping brokers drive faster risk improvement outcomes

Supporting clients with risk management actions can often involve multiple emails, manual updates and limited visibility of progress.

Our Risk Improvement Tracker has been designed to simplify this process, providing you and your clients with a secure, digital way to manage and track risk improvements following a survey or risk management engagement.

Any identified risk improvements are subsequently issued to you and your client within a Risk Improvement Letter. The letter now includes a QR code and secure web link, allowing updates and supporting evidence to be submitted digitally, eliminating the need for lengthy email chains and spreadsheet tracking.

Access is protected through a unique security code supplied by email, ensuring information remains secure while remaining easy to access.

What are the key benefits?

• Greater visibility - you can work more effectively with your clients by having a clear and structured process for submitting updates against risk improvements, helping actions remain on track and risks to be addressed promptly.
• Faster closure of actions - updates can be submitted as soon as work is completed, with supporting photographs and documentation uploaded directly to the Tracker, enabling us to review evidence quickly, reducing delays and helping clients close actions sooner.
• Improved customer experience - the digital process removes unnecessary administration, making it easier to engage with risk improvement programmes and demonstrate progress.
• Reduced reliance on individuals - as updates are stored centrally within our system, any Risk Consultant or Prevention Consultant can review submissions, minimising delays and securing continuity of service.
• Delivering results - submitting information in real time has enabled more efficient risk improvement lifecycles and closure times.

In a recent example, a client uploaded evidence against seven risk improvements before their completion deadline. The information was immediately visible within the system, allowing another Risk Consultant to review and close the actions while the assigned consultant was away, avoiding unnecessary delays.

Similarly, another client uploaded photographic evidence against a mandatory risk improvement the day after receiving their report. The action was reviewed and closed immediately, enabling the survey to be completed just one day after the report had been issued.
 

A smarter way to manage risk improvements

"Our Risk Improvement Tracker has significantly improved how we manage risk improvement actions. By giving clients and brokers a simple, secure way to provide updates and evidence in real time, the tracker enables faster responses from the team to support our customers, improves visibility and accelerates closure times. The tracker enables the whole team to access progress instantly, making sure actions can continue to move forward even when key individuals are unavailable. Since launch, it has helped streamline collaboration, improve customer experience and support faster resolution of risk improvement actions." - Simon Napier, Prevention Centre Leader
 

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