Personal Lines - you can now call us

We’re delighted to share that we’re re-introducing a phone line to contact our Personal Lines teams with your underwriting queries. We know that this has been something you’ve been asking for, and we’ve listened.

We want to grow our Personal Lines business with you, so we're committed to providing faster response times and focused support when you need it.

You've told us you value Live Chat for simple queries, and you can continue to use it as you wish. We're also enhancing our Virtual Assistant to further improve the speed of reply. However, to discuss trading opportunities, complex queries and to build relationships with underwriters, phoning us may be best!

We hope you find having this additional way to get in touch helpful.