Commercial Lines update (23 April 2020)

23 Apr 2020

Our priority is to continue to maintain a business as usual approach and avoid any further uncertainty for you and your clients. Our aim as ever, is to provide you with the best level of service as possible.

We appreciate during this difficult period, this means being flexible in our approach where possible so we just wanted to highlight the options available to you and your clients:

  • Automatic cover extensions (working from home & temporary unoccupied properties).
  • Changes in business use to help keep your clients trading.
  • Supporting clients with premium rebates to reflect reduced exposures for motor (laid up vehicles).
  • Direct Debit facilities to spread payments for your SME clients that currently pay annually.

For your existing Aviva SME clients experiencing severe financial difficulties as a result of COVID-19, we can also offer payment deferrals to help you manage their payments, subject to them meeting our acceptance criteria. To discuss this and all other flexible options mentioned above, please speak to your local underwriter.

Please note, if your SME client pays for their insurance through a credit agreement held with another company, we are unable to provide them with payment deferrals so we would advise you to discuss your options directly with them.