Open for business during these unprecedented times

Open for business during these unprecedented times

While we’re all getting used to a new way of working and supporting the fight against the current COVID-19 pandemic, the safety and well being of our customers, brokers and staff remains of paramount importance to us. As does supporting you to be able to continue to provide the best possible service to your clients during this time.

Below highlights some of the ways in which we’re enabling you to continue trading through this difficult period:

1. We're here to help

At a time when communication can be a little more challenging, our commercial sales and trading teams are working from the safety of their own homes and are here to help, especially if you’re looking for solutions for larger, more complex, commercial clients.  We have equipped our underwriters with the technology and systems to ensure we can continue to provide you the service you expect.

You can call or email us, as normal. The contact details you need to use remain unchanged, visit our Contact us page for more details.

Whilst our current service levels are good, there are peak times of demand meaning you may experience some delays. If your request isn’t urgent, consider sending it via email and we will get back to you as soon as possible.

2. Trade online wherever possible

Our online trading platform, Fast Trade, is available 24/7, 365 days per year. You can quote and buy from a range of small business (including some speciality lines), and personal lines products

·       Around 80% of quotes and new business policies can be written without the need to contact us

·       Renewals are issued on-line, your weekly bulletin will keep you up to date with those that are due, simply go online and decide at the click of a button

·       Any changes you need to make, all policies have mid-term change abilities

All you need to do is log into Fast Trade as usual, or if you are new to Fast Trade simply register by following this quick and easy process

3. Any time, any place, any device

We know many of you will be working from home and may not have access to the usual systems that you’re used to in the normal course of the working day.

Not to worry, you can access Fast Trade from anywhere. You can log-on to Fast Trade even if you’re using your own personal devices if you need to, whether that be a home desktop, laptop or tablet.

Our aim, as ever, is to provide the best level of service possible to you and your clients. We’re proud of the strong working relationships we have with all our broker partners and would encourage all of you to continue to adhere to the latest government guidelines and #StaySafe.