Our festive opening hours
With the festive period fast approaching, we’d like to let you know our opening hours during this time.
Fast Trade
Our digitally traded products across Fast Trade remain open 24 hours a day, 7 days a week.
Commercial Property, Commercial Motor, Personal Motor and Home Claims
These teams will remain open 24 hours a day, 7 days a week for new claims.
The opening hours for existing claims are
- Tuesday 24 December– 9am to 5pm
- Wednesday 25 December – Closed
- Thursday 26 December – Closed
- Friday 27 December – 9am to 5pm
- Tuesday 31 December– 9am to 5pm
- Wednesday 1 January– Closed
- Thursday 2 January – 9am to 5pm
Casualty Claims team
The opening hours for new and existing claims are
- Tuesday 24 December– 9am to 4pm
- Wednesday 25 December – Closed
- Thursday 26 December – Closed
- Friday 27 December – 9am to 5pm
- Tuesday 31 December– 9am to 4pm
- Wednesday 1 January– Closed
- Thursday 2 January – Closed
Mid-Market, GCS, Digital and Schemes
Our team's opening hours will differ on Christmas Eve and New Year’s Eve. Their opening hours are
- Tuesday 24 December - 9am to 1pm
- Wednesday 25 December – Closed
- Thursday 26 December – Closed
- Friday 27 December – 9am to 5pm
- Monday 30 December – 9am to 5pm
- Tuesday 31 December– 9am to 3pm
- Wednesday 1 January – Closed
- Thursday 2 January – 9am to 5pm
Aviva Private Clients
They'll be switching off the London and Norwich underwriting telephone lines at 2pm on
- Tuesday 24 December
- Friday 27 December
- Tuesday 31 December
And will be closed on
- Wednesday 25 December
- Thursday 26 December
- Wednesday 1 January
For any urgent enquiries after 2pm, please email pcadmin@aviva.com or privateclients@aviva.com.
Our Aviva Private Clients claim phone lines will remain open as normal. For claims contact details, please click here.
Personal Lines
They'll be available and operating under the following schedule:
- Tuesday 24 December– 9am to 3pm
- Wednesday 25 December – Closed
- Thursday 26 December – Closed
- Friday 27 December – 9am to 5pm
- Monday 30 December – 9am to 5pm
- Tuesday 31 December– 9am to 3pm
- Wednesday 1 January– Closed
- Thursday 2 January – 9am to 5pm
Thank you for your continued cooperation and support in 2024 and we look forward to working with you in 2025. We'll be back to normal opening times on Thursday 2nd January.
Wishing everyone a safe, healthy, and prosperous new year!