Whiplash Reform Programme – top things you need to know

25 May 2021

As you’ll be aware, next week will see a change in the way low value traffic accident claims – or ‘whiplash claims’ – are made. The government’s Whiplash Reform Programme aims to reduce the number of these types of claims and minimise the subsequent impact seen on the motor and insurance industry.

So, what’s changing?

There’s information and FAQs on the government website but we’ve summarised some of the key changes in this one page document. Take a look to find out more about;

  • which claims are impacted
  • the new Official Injury Claims portal
  • the reduced liability decision period
  • the new tariff

We’ll be sharing more information about this topic in the coming weeks, so keep an eye out, but in the meantime, if you have any questions please contact your Aviva claims service manager.