Your customer guide to Aviva Claims

Lately the world has shifted in all directions, but our commitment to delivering Claims service excellence has never wavered. Claims is always at the heart of our thinking – ultimately it’s why we’re here. Whether it’s a large corporate or a home insurance customer, we take pride in the trust placed in us and want to ensure the right support is provided every step of the way.

Whatever the claim – from the simple to the complex – our experts are on hand to resolve things as quickly and painlessly as possible. They truly care about looking after your customers and putting their needs at the centre of everything they do.

To help convey this we’ve developed a new Claims Guide for you and your customers – it’s an overview of what we offer, what they can expect, and the ways in which we’re here to help.

You can read about how we’re tough on fraud, continue to champion for industry reforms and our belief in working together to keep premiums low for genuine customers.

You can find out more about our people too - from our qualified teams of desk experts to our onsite field force, from our centres of excellence available 365/24/7 to our technical claims teams specialising in major losses – it’s them that make the Aviva difference.

We continually invest in new innovations and ways of working to develop our claims service – we will communicate any updates here on our News section and as always, invite your feedback.

Download our guide here and find out what your customers can expect when they need us most. Feel free to share with them directly.