
Why might Private Clients need Refine Home?
- Asset protection - home insurance can protect your client's property and belongings from risks such as fire, theft and natural disasters, which can help them safeguard their investments and help to protect them against significant financial loss
- Liability coverage - in the event that someone is injured on your client's property, this can cover medical expenses and legal fees, helping to save your client from a substantial financial burden
- Mortgage requirements - if your client has a mortgage, their mortgage lender might require them to have home insurance in place to protect their investment in the property
- Peace of mind - home insurance can help to give your clients reassurance that their home and valuable possessions are protected, allowing them to focus on other aspects of their life without worrying about potential losses
Why Choose Aviva Private Clients Refine Home?
Refine Home is designed for your clients with a main residence rebuild between £1-£3m, jewellery up to £250k and up to 5 UK locations.
What's covered as standard?
- Buildings Rebuild Cover - we'll pay what it costs to rebuild your client's home with an uplift of up to 125%*
- Other Permanent Structures - cover for up to 20% of the building sum insured for other permanent structures on your client's property like detached staff cottages and equestrian stables
- Art and Collectables - we'll provide unlimited cover for art and collectables, so if they become damaged or come to harm, there's peace of mind that these are protected
- Jewellery and Watches - are covered for up to £250k should they be subject to loss, damage or theft, clients can rest assured that there's insurance in place for those valuable items
- Home Improvements - there's cover for up to £100k for damages arising from home improvements
- Alternative Accommodation - should the unexpected happen and your clients need to leave their home, there's alternative residency cover for up to £500k, so they have somewhere to call home
- Loss of Rent - for your clients who rent their property, there's cover for up to £200k for loss of rent, so they won't be out of pocket
- Public Liability - cover of up to £10m available, covering your client should a third party come to harm whilst at their property
- Personal Cyber - cybercrime can leave your clients susceptible to fraud and identity theft and if your client is unfortunate enough to fall victim to a cyber attack, they're covered for up to £75k to help them recover
- Home Emergency - if there's been an unexpected issue affecting heating, plumbing, electricals or other essential facilities, there's cover available for up to £1,250 to help clients resolve any issues as promptly as possible
- Interest free direct debit - policies can be paid for every month, with no interest added, so there are no added charges for your clients
- Legal Assistance - there's cover of up to £125k for legal costs such as expenses of solicitors fees, should your clients occur these
* 125% uplift included for all locations other than property listed as Grade 1/2* (England and Wales) Grade A/B (Scotland) or Grade A/B+(Northern Ireland). The property must have been surveyed in the last 5 years by a professional valuer or surveyor
Exclusions and limitations may apply. Please refer to your insurance product information document and policy wording for more details.
Trade online
You can get a quote, bind new business or manage existing business for Refine Home on Aviva Private Clients Online. For step-by-step guides and useful tips on how to navigate Aviva Private Clients Online, take a look at our How to Guide.
Make an enquiry
For general enquiries, please call 08000 924 396* or email apc@aviva.com**.
Effortless Claims
If you need to make a claim, rest assured we’ll do everything we can to resolve it as quickly and effortlessly as possible.
With a 98% customer claims satisfaction rate, our dedicated claims team provides a highly personalised approach, adding a human touch when it's needed the most.***
To make a Refine Home claim, call our 24/7 claims line on 0800 559 3951* or email conciergehome@aviva.com.
* Calls to 0800 numbers from UK landlines and mobiles are free. For our joint protection telephone calls may be recorded and/or monitored.
** For any enquiries, we're available 9-5 Monday to Friday excluding bank holidays.
*** Aviva Private Clients claims satisfaction rate based on 2024 claims survey results.
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