Commercial Motor Claims: Client Direct Reporting now live

We’ve launched a new online Client Direct Reporting tool for Commercial Motor claims.
 

Driven by our commitment to swift claims resolutions, good customer outcomes, and your direct feedback, this development means you can now offer your Commercial Motor clients - and any appointed Accident Management Companies - the option of reporting claims directly to Aviva through a digital notification form.

This online journey provides you and your clients with flexibility and options in the claims notification process, with the aim of optimising administration and resolutions.

Swift claims reporting can make all the difference. The new client direct reporting form, combined with faster notifications and higher‑quality information upfront, allows us to route claims quickly and support timely, fair claims handling when customers need it most.

This new notification tool can help streamline the claims reporting process, but offering it to your clients remains your choice.

Take a look at the online reporting form yourself here. If this is of interest please contact your Claims Relationship Lead for more information.

Alternatively, we can also provide a QR code that can be placed within the vehicle. Please speak with your Claims Relationship Lead for further details.

You’ll see further improvements throughout 2026 as we continue to invest in our digital claims services, ensuring that we remain unstoppable together.

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