New and existing claims
New claims
You can submit a claim quickly and easily online using Notify Claim - simply log in and go to the Claims tab on the homepage.
With Notify Claim, you'll find all relevant information is pre-filled based on your profile and to save you even more time, there's the option to upload any claims documents or images directly.
On submission, you'll get a claim number and will be able to track it immediately in Track Claim.
Existing claims
If you're looking for claim updates or want to upload documents to help progress a claim, use Track Claim. Just log in and go to to the Claims tab on the homepage. Alternatively you can contact us via Live Chat.
If your query is to do with a valuation or dispute, complex liability discussion or theft of a vehicle please contact us using the contact details below.
Claims data
Access claims data and insight, including claims by type, cause, frequency and cost. Simply log in and visit the Claims tab on the homepage.
To register for these services log in to Aviva Broker, go to the Claims tab and select the ʻRequest access hereʼ button. You'll recieve a confirmation email to let you know when your access has been enabled.
For contact details, please choose the right option for you below:
Fleet Insurance, Premier Truck, Taxi and Minifleet - If customer is by the roadside
Club 110 Brokers
Brokerbility, Marsh Commercial, Gallagher, Howdens & SRG
Brokers A-B
Brokers C-J
Brokers K-P
Brokers Q-Z or if Broker name starts with a number
Windscreen
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Claims Relationship Leads
Your Claims Relationship Lead helps you understand performance and navigate our claims capabilities. They provide you with a dedicated point of contact across claims resources, helping you access the right person at the right time.
Your Claims Relationship Lead can help with managing claims-related service issues and provide comprehensive support across our claims resources.
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
GCS & client-aligned
North region
South region
The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Commercial
Personal
Haven't found what you're looking for?
See our contact us page for a full directory.