New Claims
You can claim online. Here are the benefits:-
- Upload photos and documents to speed up the process
- Rapid response from handlers - to you or your client
For Fleet Insurance, Premier Truck, Taxi, Mini Fleet, Fleetwise - If the customer is by the roadside please call:
Lines open 24 hours a day
Email: FNOLNOR@aviva.com
Existing claims
If you want to talk to us about an existing claim, please use Live Chat.
Alternatively, please call or email us using the details provided when you first notified us of the claim
Escalations
Commercial Lines Claims Service Managers
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
Please only look to contact the Claims Service Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.
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Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Commercial
Personal
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