Commercial motor - claims contacts

All your contact details for commercial motor claims

New Claims

Fleet Insurance, Premier Truck, Taxi, Mini Fleet, Fleetwise

0800 246 876

Lines open 24 hours a day

You can claim online. Here are the benefits:-

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

Existing claims

Upon notification of a new claim you will be provided with both the email address and contact telephone number, unique to the handler dealing with your claim. Please retain these for any existing claims queries or updates.


Escalations

CMEM@aviva.com


Commercial Lines Claims Service Managers

Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first. 

Please only look to contact the Claims Service Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.

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