Commercial motor - claims contacts

All your contact details for commercial motor claims

New Claims

You can claim online. Here are the benefits:-

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

For Fleet Insurance, Premier Truck, Taxi, Mini Fleet, Fleetwise - If the customer is by the roadside please call:

0800 246 876

Lines open 24 hours a day


Existing claims

If you want to talk to us about an existing claim, please use Live Chat.

Alternatively, please call or email us using the details provided when you first notified us of the claim


Escalations

CMEM@aviva.com


Commercial Lines Claims Service Managers

Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first. 

Please only look to contact the Claims Service Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.

Show contacts

Haven't found what you're looking for?

See our contact us page for a full directory.