Motor trade - claims contacts

All your contact details for motor trade claims

Is this a liability claim?

As a general rule – if damage has occurred to a policyholder’s customer’s vehicle which is no longer in the policyholder’s custody & control, please refer to Liability LIAPROP@aviva.com

New and existing claims

Motor and Property

0800 0466 229

Lines open 24 hours a day

Escalations

Dave Lund - Motor Trade Claims Leader

07384 803937

Monday to Friday: 9:00am - 5:00pm

Victor Sachikonye - Motor Claims Leader

07391 498617

Monday to Friday: 9:00am - 5:00pm

Commercial Lines Claims Service Managers

Your Claims Service Manager (CSM) is a gateway into our claims service. They provide you with a dedicated point of contact across claims resources, helping you access to the right person at the right time. 

Your CSM can help with managing claims-related service issues and provide comprehensive support across our claims resources.

Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.

GCS & client-aligned

North region

South region

Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

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