Is this a liability claim?
As a general rule – if damage has occurred to a policyholder’s customer’s vehicle which is no longer in the policyholder’s custody & control, please refer to Liability LIAPROP@aviva.com
New and existing claims
Motor and Property
Lines open 24 hours a day
Commercial Lines Claims Service Managers
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
Please only look to contact the Claims Service Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.
Calls to 0800 numbers from UK landlines and mobiles are free. For our joint protection telephone calls may be recorded and/or monitored.
Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Haven't found what you're looking for?
See our contact us page for a full directory.