New claims
Including Private Car, Premier Bike and Your Van.
Lines open 24 hours a day
Email: onlineclaims.uk@aviva.com
You can claim online. Here are the benefits:-
- Upload photos and documents to speed up the process
- Rapid response from handlers - to you or your client
Existing claims
Email: clmsupt@aviva.com
0345 numbers are charged at national rates dependent on network and usually included in inclusive minute plans. For our joint protection, telephone calls may be recorded and/or monitored.
Escalations
Emma Hutchinson
07800 692 298
Monday to Friday: 9.00 am - 5.00pm
Personal Lines Claims Relationship Managers
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
Please only look to contact the Claims Relationship Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.
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Claiming against a different product?
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