Personal Motor - claims contacts

All your contact details for personal motor claims

New claims

Including Private Car, Premier Bike and Your Van.

0800 678 999

Lines open 24 hours a day

You can claim online. Here are the benefits:-

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

Existing claims

0345 numbers are charged at national rates dependent on network and usually included in inclusive minute plans. For our joint protection, telephone calls may be recorded and/or monitored.


Escalations

 

Andy O'Malley

andrew.omalley@aviva.com

07800 691 930

Monday to Friday: 9.00 am - 5.00pm

 

Personal Lines Claims Relationship Managers

Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first. 

Please only look to contact the Claims Relationship Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.

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