New claims
You can submit a claim quickly and easily online.
Simply login and navigate to the Claims tab on the homepage.
If you don't have access to the Claims services, these can be requested in the Claims tab.
Existing claims
Including Your House, Home Plus and Homeworker
- Lines open 24 hours a day
- -
Email: homeclaim@aviva.com
Escalations
Calls to 0800 numbers from UK landlines and mobiles are free. For our joint protection telephone calls may be recorded and/or monitored.
Claims Service Managers
Your Claims Service Manager helps you understand performance and navigate our claims capabilities. They provide you with a dedicated point of contact across claims resources, helping you access the right person at the right time.
Your Claims Service Manager can help with managing claims-related service issues and provide comprehensive support across our claims resources.
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
Please only look to contact the Claims Service Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.
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The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Commercial
Personal
Haven't found what you're looking for?
See our contact us page for a full directory.