Claims support for you and your clients

18 Feb 2022

With Storms Dudley and Eunice bringing high winds to the UK and weather warnings issued by the Met Office, rest assured our claims teams are on hand to support you and your clients when you need us.

To continue to deliver the high standard of service you expect from us, we’ve additional support lined up from across the business to help through what we expect to be a busy period.

Below are some helpful tips to make sure we’re able to respond to reported incidents, but please consider the urgency of contacting us. While we have some extra support, the weather warnings are due to be in place for several days so you may experience some delays.

Here are some things you can do to help

1. Continue to report all incidents as soon as possible - details of how to report an incident are found here.

2. Provide as much information as you can – having this information to hand will allow us to respond as quickly as possible to a claim:

  • Contact details for client / customer
  • The best time to contact them
  • Policy inception date
  • Date of loss
  • What has happened including damage and emergency works etc
  • Any photos / quotes/ documents relating to the damage.

3. Utilise Live Chat - you can visit Aviva Broker and click on the Live Chat facility to chat with our claims team directly.

4. Access Your Claims – For motor and non-motor, you can self-serve your claims data via Aviva Broker. This data is refreshed every 48 hours so will give you an up-to-date view of your claims history, as well as any open claims. This includes estimate information and total costs paid. To request access, you need to be registered for Aviva Broker and then email brokerclaimdata@aviva.com.

5. Report claims online - Did you know you can notify us of a motor claim online? To log a new claim, simply visit Aviva Broker.

6. If you do experience any servicing issues, please escalate these to us:

  • For any isolated motor claims issues please refer to the relevant contact on our Commercial Motor contact page under Escalations
  • For any reoccurring issues then please contact one of our Claims Service Managers.

Stay up to date

Finally, please keep an eye out on our Aviva Broker Twitter, Aviva Broker LinkedIn and Aviva UK social media channels for additional risk management guidance on protecting homes and businesses from storm damage.