Make changes online to your regionally-traded business
Over the last two years, we’ve seen an acceleration of digital adoption and this increased emphasis is shifting expectations in the market.
Brokers are looking to enhance their own operations with digital or automated processes, with an onus on insurers to provide more digitisation and efficiency. In addition, the acceleration of digital in business means clients now also expect even quicker service and more personalisation.
To make sure we’re delivering what you need from us, we’ve been targeting investment in key areas, including integrating data and automation where we believe it can deliver better outcomes. Part of this is understanding how digital solutions can help to improve speed of service for simple and common tasks.
That’s why we’ve launched a new tool on our Aviva Broker website to help give you more control of your regionally-traded commercial business.
What does it do?
As part of our continued investment, the new digital solution allows you to make simple changes to your commercial policies online. Initially, this includes:
- Adding or removing a vehicle for regionally-traded commercial motor policies
- Renewing or lapsing regionally-traded commercial motor and non-motor policies*
Watch the new tool in action
To help you see how simple it's to complete tasks on the new tool, we’ve created a video that you can watch here or below.
Supported by dedicated underwriters
Our new tool is supported by a dedicated team of underwriters. They'll be responsible for working with you to help resolve requests for actions that can’t be completed online. In addition, they're available via the tool's Live Chat function if you need in-the-moment support.
Not only does this help to free up your usual underwriter for more complex matters, but it'll also help to improve the speed of service for you and your clients.
Request access today
When logged in to Aviva Broker, head to 'My Account', which you can find on the 'My Services' drop-down menu. Scroll down to the 'System Access’ section and select 'Regionally-traded business'. Your request will then be managed by our Aviva Broker Online Support team.
If you aren’t registered for Aviva Broker, you can get started today.
To help answer any initial questions you may have, take a look at the supporting FAQ document here.
Alternatively, please speak to your Aviva sales manager or underwriter.
* Renewal is available for those policies upcoming in the next 28 days, where the invitation has already been generated.