New API simplifying the claims process for Acturis brokers

Aligned to our continued investment in digital capabilities, we’re delighted to announce that our award-winning claims API (Application Programming Interface) is now available to all Acturis brokers.
 

This is the first claims API from any insurer integrated with the Acturis system, designed to make claims management with Aviva more efficient by reducing double-keying and manual steps. It’s a one-way transfer of individual claim records and updates from our system directly into your Acturis platform, across all personal and commercial lines motor, property and liability claims. A number of brokers are already benefitting following a successful pilot.
 

'From initial testing through to development, we knew instantly the claim download module (Claims API functionality) would give us more productivity in the way we deal with claims. Since it went active for us, it has provided us with valuable ‘live’ information on reserves, driver details and claim descriptions. This is very valuable, especially when we are reporting to clients as we are confident the details are up to date and accurate. It’s the most significant step in the market from claims that I have seen in the past decade.'

— Macbeths Insurance

How it works

When you notify us of a claim online, it’s set up in our system. This information will be automatically transferred into Acturis and a new claims record will be created. You’ll no longer have to set up new claims on Acturis yourself, saving precious time. Any subsequent updates we make to the claim such as payments or changes to reserves, will be made to the claim record on Acturis too. You can continue to use tasks in Acturis to manage the claims as you do today.

Why use it?

• Streamlined claims process – reducing manual steps to set up and update claims
• Real-time updates – on existing claims records straight into Acturis
• Enhanced claims visibility – including claims notified directly by clients
• No additional costs – there are no additional costs or fees to use the claims API
   

How to get started

Onboarding the claims API is simple. Just get in touch with the Acturis service desk to request your free service order and configuration forms. You’ll find everything you need to know in our claims API guide.

Learn how it works

To support your onboarding, Acturis has launched a series of short training videos in the Acturis Academy. These include:

• Downloaded Claims Learning Path – an introduction to the Broker API Claim Download solution
• Claims Download Module Learning Path – how to use the Acturis Download Module
  
  

Get in touch today to start your onboarding journey and experience the benefits of the claims API. If you have any questions, please contact the Acturis Helpdesk.

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