People – making the most of your potential in 2023

Do you want to develop new skills – or further your existing knowledge? To make sure you and your team are top of their game with their Continuous Professional Development (CPD)? Our Broker Learning & Development Team can help you in 2023. We’ve collaborated with insurance professionals and development experts to create a host of learning opportunities that suit all career stages, including online courses, virtual seminars and face-to-face programmes that can count towards CPD and Insurance Distribution Directive (IDD).

What’s happening this year?

Aviva Development Zone is getting a refresh. Our online training platform is a one-stop shop for training – for everyone in your business. Last year our users completed over 250,000 learning courses. With an extensive database of material and learning pathways built to your needs, you’ll have everything you need to stay compliant, reduce risks and develop. See below for details on this months’ featured learning.

We’ll be running our Sales Development Programme and Management Development Programmes again - during 2022 over 250+ brokers attended these courses. These face-to-face workshops take place in Belfast, Birmingham, Bristol, Glasgow, Leeds, London and Manchester. Plus, we’ve some new training covering account handling skills and customer service skills. You can find out more here and register your interest in attending via

If you’re looking for support with apprenticeships, we’re here to help you. From attracting the right candidates, to training them, alongside our chosen partner Davies Learning Group, to retaining and developing your existing team, we’ve got the guidance and support you’re looking for. We’ll be sharing more information about apprenticeships next month as we support “National Apprenticeship Week”.

At the opposite end of the career pathway, the Aviva Future Leader Programme is designed to support business owners and directors. The 24-month programme opens for applications between July and September each year. If you, or anyone in your brokerage is ready to step up to business leadership, this programme can support those ambitions.

Expert partner sessions

Offer - Searchlight training workshops Q1 2023

Hot on the heels of our popular learning & development offer last year, Searchlight Insurance Training (part of the UKGI Group) have released their next phase of technical, business and management training workshops. Searchlight, in partnership with Aviva, is delighted to offer Aviva brokers these workshops at a special rate of £50 +VAT per person. Simply click here to find out more about each session and register your interest. 

Aviva Development Zone - Featured Learning: January - Vulnerable Customers

Insurance firms have a responsibility to treat all customers fairly and to make sure that customers in vulnerable circumstances experience outcomes as good as those for other consumers through understanding their unique needs and challenges. The Aviva Development Zone’s ‘Vulnerable Customers – Introduction’ course and scenario-based modules can help users more easily identify consumers with vulnerability characteristics and know how to support them. If you're new to the Aviva Development Zone, we offer a 14-day free trial where you can try every feature and every course. To start your 14-day free trial click here

Want to find out more?

Learn more about how we can support you and your colleagues with different learning ambitions

Visit our Learning & Development page today >

Is there a technical subject you’d like training on, but that’s not on the list? Let us know - email our Broker Learning & Development team with any requests at and we’ll see what we can do to accommodate a session.