Personal Lines update (23 April 2020)

23 Apr 2020

For your personal home, motor, bike and van clients who pay by Aviva Direct Debit and are experiencing severe financial difficulties as a result of COVID-19, we can help you manage their payments.

To apply for a payment deferral for your customer, find out more about who’s eligible, what information is required and the application process, please read this important information.

For more information, please review our frequently asked questions.

If your client pays for their insurance through a credit agreement held with another company, we are unable to provide funding support so we would advise you to discuss your options directly with them.

In addition to our recent announcement on laid up vehicles for commercial lines, we’re now extending our laid-up vehicle cover to include your personal motor and “Your Van” clients.

For your private motor clients

The current policy terms will apply, with the relaxation of the “car is locked in a private garage” clause and until further notice we will cover your customers vehicles where parked on their driveway.

For your "Your Van" clients

We’re introducing an optional Laid-up Fire & Theft cover until further notice.

Laid-up Fire & Theft Cover can be applied to your clients' ‘Your Van’ policy subject to the vehicle being SORN. We are only able to offer this option where the SORN vehicle is being stored in a garage, kept in a locked and secured compound, or in your client's own driveway. All other existing policy conditions will apply, and all tools and equipment must have been removed from the vehicle.

To be eligible for either of these covers your clients must have:

  • SORN their vehicles due to the impacts of COVID-19.
  • Formally requested their vehicles to be ‘laid up’.
  • Be fully aware and understand the implications of this e.g. their vehicle is off the road and cannot be used.
  • Their vehicles out of use for a continuous period of 28 days or more.

Once the 28 days have elapsed, we’ll provide you with the appropriate difference in risk premium when the cover has been reinstated and the vehicle is back on the road.

For all personal motor and “Your Van” laid-up vehicle requests, please send to the Opsuwurgent@aviva.com mailbox or get in touch with our team via live chat.