We've come first for putting you and your customers first

We put your customers at the heart of everything we do – whether that’s working with the government to lobby on their behalf, challenging the status quo of the insurance landscape to remove customer uncertainty, or helping them get back to business. 

But it’s not just about exceeding customer expectations. Our approach is to work with our trusted broker partners. And in such turbulent times, we’re pleased to be recognised for serving as your biggest champion – every step of the way from day to day trading, training and professional development, and providing you with the support and guidance you need to thrive. 

We’re proud to have won General Insurer, Commercial Lines Insurer, Personal Lines Insurer of the Year as well as the ‘Investing in the Profession / Training Award’ at the British Insurance Awards 2020. 

These awards are the perfect endorsement that we’re getting it right, and in return, we promise to continue innovating, simplifying our processes and putting you and your customers first.

That’s why we’re so proud to continue supporting excellence across the industry. Our biggest congratulations to Ardonagh Group who scooped the Aviva sponsored ‘Broker of the Year’ award this year. 

Hear from the Aviva Leadership team on what these awards mean to them.

Colm Holmes - CEO General Insurance

“It’s always a great honour to be recognised for what we do on behalf of our broker partners and customers. In a year like we’ve all had, it’s hard not to think of all those who have been impacted by Covid-19, but the way our broker partners have rallied to support us and all our customers gives me great confidence for the future of insurance. Congrats to all those who have been nominated and won an award this evening, and it’s a pleasure to pick this award up on behalf of our fantastic team at Aviva.”

Phil Bayles – Chief Distribution Officer UKGI

“What a memorable evening it turned out to be! The first virtual BIA was carried off with aplomb by the Insurance Post team and fully captured the fun spirit of the event. Many congratulations to Ardonagh for winning Broker of the Year, Darwin Clayton for Commercial Broker of the Year and Atlanta for repeating the trick on Personal Lines. It was an unforgettable night for Aviva - to win the Professional Development Award alongside the Personal, Commercial and General Insurer Awards - it was something that we never dreamed of. The support we receive from our Broker partners and the service provided by our Aviva colleagues given all that this year has thrown at us all is at the heart of this success. We humbly accept these awards but will continue to strive to keep improving day in, day out - between us all, we have a big job to do helping the UK get Back to Business over the coming months and we want to work alongside our brokers to be at the heart of this important effort.” 

Karen Jackman - Director of Regional Brokers

“We are delighted that we have been recognised in these awards. We understand the importance of investing in the professional development of our broker partners as it is critical to the future of our brokers and our industry and this year more than any, providing our brokers with the support they need has been vital. Our proposition supports brokers at every stage in their business’ lifecycle and for individuals, at every stage of their career.”

Patrick Tiernan – Commercial Lines MD 

“We are humbled but delighted to have been named Commercial Insurer of the Year for 2020. In the face of unprecedented challenges, the whole Aviva Commercial Lines team have dug incredibly deeply and demonstrated unyielding resilience to be there for our customers, our brokers and each other. I am particularly proud of the empathy and creativity our people added to their usual technical excellence and professionalism in dealing with the heartbreak and uncertainty that Covid 19 wrought on our communities, our livelihoods and our way of life. Thank you to all our friends in the industry; we know we share a common purpose with you every day. We look forward to working with you to face the challenges of the future.”

Gareth Hemming – Personal Lines MD 

“We’re delighted at the recognition for the effort and commitment the Personal Lines team have put into supporting our customers and partners this year, in what has been a difficult year for many. We look forward to working even closer with you in 2021.”