Reduced Minifleet excesses, and up to 50% faster repairs with our Solus network

We’re excited to introduce a new enhancement to our Minifleet proposition, available on Fast Trade. It’s designed to help your customers reduce their policy excess and support a smoother claims journey by taking simple actions at the point of claim.

Our new reduced excess proposition rewards customers for reporting incidents promptly and choosing Aviva’s Solus repair centres or approved repair network. Using these networks helps us protect clients’ claims experience and deliver a smoother claims journey.
 

Why this matters

• Supports a smoother claims journey and faster resolution
• Helps control costs and reduce delays
• Strengthens the new business offering for your clients and provides more reason to stay with us at renewal
   

What’s changing?

New business Minifleet policies via Fast Trade from 29 June and Minifleet via Fast Trade policy renewals from 9th August can now benefit from a reduction in policy excess in two ways:

• £100 off for early notification
• £100 off when using Aviva’s approved repair network

This provides up to a £200 reduction to the excess when both criteria are met on an eligible claim. Full details will be set out in the policy schedule.
 

Supporting early notification

No matter how minor the incident, the sooner we’re notified, the sooner we can help. Faster claims reporting can support quicker liability decisions, helps mitigate the risk of fraud and controls the cost of the claim.

With this enhancement, customers will receive a £100 excess reduction when they notify Aviva of an incident involving another vehicle by the end of the next calendar day.

To qualify, key information should be provided at the time of reporting, including:

• Clear circumstances of how the incident occurred; including time and location of incident
• Other driver’s name and telephone number
• Other driver’s vehicle registration number
• Witness information (where available) including photos taken at the scene (where safe to do so)
   

Flexible reporting options

Incidents can be reported quickly and easily via phone, email or online through Notify Claim or Client Direct Reporting. This flexibility helps enable earlier and better quality notification, supporting a faster, smoother claims experience from the outset.

Rewarding use of approved repairers
 

When choosing one of our 22 Aviva-owned Solus repair centres or 670 approved repairers, repair costs and times can be significantly reduced. Customers can get their vehicle back on the road up to 50% faster, and on average save £1,100 per claim when using our approved repair network.

A £100 excess reduction is now available when an approved repair option is selected, provided the vehicle is repairable. This includes Solus repair centres, as well as our approved repairer and commercial large vehicle networks - all focused on delivering high-quality, efficient repairs to get customers back on the road as quickly as possible.

We’re committed to being unstoppable together in delivering great customer experiences and outcomes, and we’ve designed these enhancements with this in mind.
 

Resources

Take a look at these helpful resources for more information on First Notification of Loss and Solus/Repair network

• Solus webpage
• First Notification of Loss (FNOL) document
• FNOL video - for business owners
• FNOL video - for drivers
   

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