We're making changes to the Fast Trade renewal process

Fast Trade renewal process change - we’ve got a date 

Last month we advised we’d be making a change to the way we handle renewals on Fast Trade to ensure we’re delivering clear contract certainty for customers. Confirmation of renewal terms has never been more important than in the current environment where customers’ circumstances and needs may well have changed. We’re introducing this because it’s the right thing to do for the customer. It’s vital that we ensure they have the right level of cover in place to help them protect their livelihood.  

What action do I need to take, and from when?

With effect from Monday 7th December policies on Fast Trade will no longer automatically renew.  This means you will need to take action on each policy to confirm renewal prior to the expiry date in order to ensure cover continues.

In preparation for this change we’re asking you to start taking action on all renewals with immediate effect, to help ensure the new process is embedded in good time.  The Fast Trade renewal process couldn’t be simpler. All you need to do is ‘View’ each case, check the details of the policy with your customer, make any amendments needed, and then depending on your customer’s instructions select either ‘Accept’ or ‘Lapse Policy’.

Please note this change also affects Personal Lines products you place via Fast Trade – Private Car, Van and Premier Bike. It does not affect household business as renewals are not available and must continue to be rekeyed as new business.

How are you helping to highlight cases?

To assist you with the transition we’ve enhanced our renewal journey to highlight cases that are imminent, and where renewal confirmation is still outstanding. You’ll start seeing a message box pop up when you access each renewal to remind you to take action to accept the policy, or request to lapse if the customer no longer requires the cover.  This will give you added reassurance that you’re not missing any renewals that are coming close to their due date. 

We will also continue to send you weekly renewal email bulletins and will highlight the policies that are about to reach their expiry date and need immediate action.

How does this compare to the renewal process for business I place with Aviva on a Regionally traded (manual) basis? 

This change we’re making to Fast Trade now aligns our renewal processes. So for Commercial and Specialty lines business you place via our Regions, just continue to provide confirmation, either verbal or written, to your Aviva underwriting contact(s) on every renewal. 

(Please note manually placed Personal Lines business is not impacted by these changes).

 Let us know what you think 

As always, we welcome your thoughts on Fast Trade. If you’d like to leave us some feedback or any other comments you may have – select ‘Feedback’ within the ‘Options’ menu in Fast Trade and tell us what you think.

If you have any questions specific to this change, your usual Aviva contacts will be happy to assist.

Log in to Fast Trade to review your renewals.