Winter weather – some guidance for your Commercial and Personal Lines clients

It’s the time of year when days are getting shorter and more wintery weather is on its way. So, it’s a good time to start thinking about how your clients can get prepared for the coming months.

For your commercial clients

Our Winter Risk Management Guidance covers driving in adverse weather conditions, the effect of freezing temperatures on buildings and escape of water advice.

You can also watch our latest winter risk management guidance video, where we sit down with Rebecca Saunders – Regional Manager for West and South Wales and Tanya Bellamy – Commercial Field, Major and Complex Loss Lead. They delve into the seasonal risks that could affect your clients in the coming months and share essential tips to help keep everyone safe.

There’s a one-page version of our winter risk management guidance that you can dual-brand with your logo using Broker Create, to share with your clients. All you’ll need is your Aviva Broker log-in.

For your personal lines clients

Take a look at our autumn/winter guide for tips for your personal lines clients to protect their property this autumn/winter. You’ll find it over on Broker Create and you’ll just need your Aviva Broker log-in to get started. It can be dual-branded with your logo and business name to send to your personal lines home insurance customers. We hope you find it useful and that your clients do too.

Our claims teams will be on hand to support you and your clients when you need us.

You can find all the details of our contact centres and your Claims Service Managers on our broker claims page. And don’t forget that if you’re registered for our ‘Notify Claim’ functionality, you’ll be able to notify us of any motor and property claims online too.

If you’re not registered, getting started is simple. You’ll first need to be registered for the Aviva Broker website. Once registered, log in, go to the Claims tab, and select the ‘Request access here’ button. Your access will be enabled within 48 hours, and you’ll receive a confirmation email.  The ‘Notify Claim’ button is located in the Claims tab alongside ‘Track Claim’ and ‘Claims Data’.

Of course, for a large/complex claim or if help is needed immediately, contacting us by phone remains the best route.

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