Mid-Market

Voice Over (VO): Our regional teams are on your doorstep, providing local knowledge and relationships to make it easier for you to trade your way.

Wendy Travers: I would sum up Aviva's approach to broker service, that it sits at the heart of everything that we do. We have underwriters that start their day thinking about what they need to do for their brokers and their customers.

Claire Marsh: It's living in the area, you're able to go out and see the customers, and understand their business, understand the risk, which makes it easier to underwrite.

VO: You can access the best expertise from across Aviva, with the authority to make decisions quickly, helping your business to succeed and grow while delivering added value to your clients.

Jon Craker: We can work with our brokers to really tailor our propositions to make sure that we are going above and beyond in terms of the proposition that we're putting forward for our mutual clients.

Greg Donald: Where I think we add value most is understanding the broker's business. I think that's absolutely critical. If we can understand their business and what they want from it, we can then align the right experts and the right people to support them and their customers.

VO: Encouraging clients to take a prevention-first approach to risk helps them reduce the likelihood of a serious claim or business interruption. That's why we combine specialist risk management with local insight, helping you protect your clients before risks become claims.

Simon Hemingway: The fundamental achievement for a risk consultant is to educate the clients and try to point out areas where they can improve and to ultimately reduce risk.

Vicky Casey: Having that local knowledge, to me, is really valuable, and I do think brokers really appreciate someone that's local, that knows this is where there's an issue with flooding, this is where we've got an issue with theft, and seeing how that can link up.

VO: Claims can still happen, even with the best risk mitigation. That's why our dedicated claims handling teams work alongside in-house loss adjusters, expert legal partners, and third-party suppliers, as well as our own Solus repair centres and approved repairer network, to help resolve claims quickly and fairly.

Mitchell Broadhurst: We have dedicated claims relationships leads in each region. By knowing our brokers and clients, it makes it easier to support their claims journey and provide valuable claims insight.

VO: Every client is different, from the risks they face to the opportunities they create for you. That's why we work with you to build our policies and services around your clients' needs.

Billy Mole: We try to wrap our commercial policies around our clients by bringing together multiple lines of cover so we can help clients avoid unexpected coverage gaps.

Laura Halliday: I think it's really important to have a strong relationship with brokers, because it means we can really get to the bottom of what a client needs and make sure they've got the right solution for their business.

VO: Keeping up with your clients' evolving needs takes time and a long-term commitment. That's why we offer a dedicated relationship manager to help your larger clients thrive.

Lucy Casswell: It's fundamental for client relationship management to feel like a partnership. We want our brokers and clients to know that we know them and that we care.

James Preston: Tapping in and utilizing a client relationship manager will give them insight into the additional value that Aviva can offer.

VO: Success comes from building trusted, long-term partnerships. It's about being there for you, to celebrate the wins and navigate the challenges together. That's why our regional broker teams are always close by, ready to support you. Get in touch with your local Aviva team to see how we can help.