Private Car

Introducing Private Car cover

Our Private Car product is designed to help protect your customers and their cars. It's underpinned by our dedicated 24/7 claims service and extensive repair network, including Aviva-owned Solus repair centres.

Why do customers need car cover?

  • UK Law - states that all vehicles must have valid insurance to be driven on the road and Third-Party insurance is the minimum cover required
  • Financial protection - a damaged vehicle isn't just an inconvenience, it can also prove costly; insurance can offer financial protection if a vehicle is involved in an accident that damages another vehicle, property or injures someone
  • Additional cover - with Private Car, there's additional cover levels your customers can select helping to give them peace of mind that they've got the protection they need

Why choose Aviva's Private Car cover?

Our Private Car product offers Comprehensive cover. This level of cover means that your customer, their vehicle and any other involved parties and/or their property are protected in the event of an accident, injury, fire or theft. 

 

What's covered as standard?

  • Vehicle recovery -  if there's been an accident within the territorial limits, we'll recover your customer's vehicle and any passengers to one of our approved repairers, home, or to their intended destination
  • Repairer network - we can provide access to our extensive network of approved repairers, including our Aviva-owned Solus repair centres, providing convenient access to trusted experts and quality parts
  • Repairs guarantee - there's a lifetime guarantee on any repairs made by one of our approved repairers
  • Legal costs - If your customer incurs any legal costs as the result of a claim made against them, there's cover up to £5m
  • New vehicle replacement – if your customer has owned their car from new and it's within 12 months of purchase, we'll replace it with a new vehicle if it's written off or stolen and unrecovered
  • Uninsured driver promise - if we have the details of the other party but they aren't insured, we'll refund any excess and your customer's no claims discount
  • Loaned vehicle cover - we'll provide cover for vehicles loaned to your customer by a garage, motor engineer or vehicle repairer for up to seven days, while their own vehicle is being serviced, repaired or having an MOT test
  • Personal belongings - up to £150 of cover for any belongings that are damaged or lost as a result of an accident, fire or theft
  • EU breakdown cover - throughout the EU as standard, giving your customers peace of mind when driving on the continent
  • Continental use - we'll cover your customer's vehicle for use according to the minimum legal requirements in specified European Member countries and we'll also provide extended cover for up to 90 days for use in any of the specified countries plus for an additional cost, there's the option to extend this cover to full continental use

 

Did you know?

With Private Car, there's the opportunity to add in optional additional cover including:

  • UK Breakdown Assistance - if your customer's car has broken down, we'll help them get back on the road with RAC motor breakdown assistance
  • Protected No Claim Discount (NCD) - if your customers make a claim and they're deemed at fault, their NCD won't be affected** 


 

Exclusions and limitations may apply. Please refer to your insurance product information document and policy wording for more details.

** NCD will not be protected if more than two claims are made in any five year period.

 

Get a quote

You can get a quote for Private Car through Fast Trade

This product is also available through Acturis, Applied, CDL and Open GI.

 

Claims

Our dedicated claims service is there whenever your customer needs us – they can call our 24/7 claims line or email us anytime. 

To make a Private Car claim, notify us online, on 0345 030 7322* or email onlineclaims.uk@aviva.com.

Your customer will be allocated a claims handler, who will support them throughout the entire process, but they’ll also have access to our panel of solicitors working in litigation and claims investigation.

Our defence excellence team will be on hand to help protect your customers against fraudulent claims and also give advice on best practice procedures and legislation that can help companies enhance their risk management strategies.

The Competition and Markets Authority (CMA)

To assist with your submission to the CMA, below are our 2024 average no claim discounts:

Number of years No Claim Discount Average No Claim Discount in 2024
1 year 24%
2 years 30%
3 years 29%
4 years 34%
5 years or more 35%

Key documents and resources

Motor Insurance Database guidance

To comply with the Motor Vehicle Regulations (2003), brought in as part of the 4th EU Motor Directive (2000), it’s essential that all UK-registered vehicles, licensed and insured for use on the highway, are recorded on the Motor Insurance Database (MID).

* The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.For our joint protection telephone calls may be recorded and/or monitored.

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