We're here to help
Helping your customers get back to normal as quickly as possible after a loss is at the heart of what we do. Whether they need to make a claim on their home or have experienced a significant loss to their business, our claims experts are committed to managing every claim efficiently and fairly when the unexpected happens.
Your client care, backed by our claims capability. Because together, we’re unstoppable.
Hear from Commercial Claims Director, Kelly Whittington
How we're investing in faster decisions, smarter technology, and claims capabilities to help deliver better outcomes for customers
Claims news
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Our claims capability
Solus and our repair network
Explore how our wholly-owned Solus centres and nationwide repair network can help your commercial and personal lines customers get back on the road, while maintaining control of costs and repair timescales.
Claims – digital innovation
Discover how we're investing in digital claims capabilities to improve efficiency, support faster resolutions and help to deliver better customer outcomes.
Claims fraud
Our anti-fraud work is all about helping to protect you and your customers and we’re proud of our ongoing effort to tackle fraud in the insurance industry.1
- 13,000+ claims repudiated for fraud worth £142m
- 3,600+ bodily injury claims successfully defended
- £5.8m from organised crash for cash claims denied
1. Source: Aviva internal claims fraud data for 2025.
First Notification of Loss (FNOL)
Commercial claims webinar
Why early notification matters
FNOL claims scenarios
Capturing third-party details and reporting motor claims quickly can make all the difference
Reduced Minifleet excess
Our reduced excess enhancement rewards customers for reporting incidents promptly and choosing Aviva’s Solus repair centres or approved repair network.
FNOL information
Our short videos show how delayed notification of an incident can impact the overall cost of the claim.
Guidance by claims type
Aviva Private Clients
Casualty and Motor Injury Claims
Commercial Motor
Commercial Property
Global Corporate and Specialty
Personal Motor
Personal Property
Claims webinars
From commerical property to bodily injury and effective motor claims management, explore our range of webinars.
Need more help?
Your claims contacts
We have a variety of teams to make sure that whatever the policy, your customer's claim will be handled by the right people.
Still have questions?
Explore our FAQs to get answers to some of the most commonly asked questions.