Solus and our repair network

If your clients have a motor incident, we're here to help the whole way through - from the moment a claim is reported, right through to getting back on the road.

Solus is an Aviva-owned, growing nationwide network of vehicle repair centres, also responsible for managing all repairs across the wider approved and non-approved repair network.

Priding themselves on expertise, service, and industry know-how, claims are handled efficiently and customers feel in safe hands. 

• We have 24 Solus centres across the UK

• Over 1,000 people work for Solus across our repair centres, motor engineering teams and in-house vehicle experts who support our operational business.

• We are growing our talent with our award-winning apprenticeship programme 

• Our Solus centres can repair cars and vans for both personal and commercial clients. Please note that HGVs and specialist vehicles are repaired through our approved repairer network or commercial large vehicle network

• Our vehicle technicians, as well as our desk/field motor engineers, assess repair requirements and make sure service standards are met
• Our Solus repair experts will manage the whole repair journey from booking repairs to the vehicle being returned.

If your clients don't fall within the catchment area of a Solus repair centre, through our approved network, they'll still benefit from a convenient option and high standards, managed and maintained by our Solus experts.

Why choose our approved network?

• To get your customers back on the road, Solus work closely with strategic partners Vizion, the largest vehicle body repair network in the UK
• They have a nationwide network of over 670 accredited repair centres covering various vehicle brands and approvals, to make sure that quality repairs are available in the UK and Ireland
• They manage over 60,000 Aviva customers' repairs a year
• They deliver great customer outcomes, with a 4.42 out of 5-star customer satisfaction rating and an average time taken from repair to return to the customer of 20 days
• We provide a lifetime guarantee on the quality of the repairs whilst they're insured with Aviva or 3 years from repair completion, subject to terms and conditions
• If the policy allows, the customer will be provided with a courtesy vehicle for the duration of repairs.* 

_{* Please note, customers aren’t entitled to a courtesy vehicle if they use a non-approved repairer unless it’s a non-fault claim and we can refer for Credit Hire, which is managed by a third-party supplier or provide a bilateral Hire (managed by Aviva under an agreement with the third-party insurer).}

Our Commercial Large Network is a bespoke solution for commercial clients, designed to deal with vehicles outside of the typical repair centre capability. They're a nationwide network of repairers who have the capability to repair Heavy Goods Vehicles (HGVs), Light Commercial Vehicles (over 3.5 tonnes) and speciality vehicles who have been selected and are undergoing monitoring from our Solus experts. 

This network is not available for personal lines customers or third-party claims.

What's great about this service?

• They can access a specialist large vehicle repairer, giving your customer access to the right repairer.
• It's easy to book the repair and the process can be monitored by our Track Claim service, just log in or register for Aviva Broker to access this service.
• On completion of the repair, the dedicated Commercial Large Network team will call your customer to make sure they're happy with the repair.
• Using our network repairers helps us manage claims costs more effectively.

What type of commercial vehicles can be repaired?