Solus and our repair network

Our repair centres

If your clients have a motor incident, we're here to help the whole way through - from the moment a claim is reported, right through to getting back on the road.

Solus is an Aviva-owned, growing nationwide network of vehicle repair centres, also responsible for managing all repairs across the wider approved and non-approved repair network.

Priding themselves on expertise, service, and industry know-how, claims are handled efficiently and customers feel in safe hands.

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Transcript for video Solus and Aviva

Solus and Aviva – Supporting motor customers

At Aviva, we know how important it is to get vehicles back on the road, quickly and safely. Especially when they’re vital to keeping businesses moving.

That’s where Solus comes in.

Solus is Aviva’s nationwide network of vehicle damage repair centres, supporting both personal and commercial customers. With a growing number of centres, with some operating for 24 hours, we can manage the entire repair journey, from booking to return.

If a customer falls outside a Solus catchment area, we work with our trusted partner Vizion to provide access to a wider network of approved repairers across the UK.

For larger or specialist vehicles, like HGVs or LCVs over 3.5 tonnes, our Commercial Large Network connects customers with expert repairers, carefully selected and monitored by Solus.

Whether customers choose Solus, an approved repairer, or their own repairer, our qualified motor engineers ensure repairs meet high standards. We also support local repair centres to help maintain the quality your clients expect.

Customer service is at the heart of everything we do. Solus consistently achieves high satisfaction scores, thanks to our expert teams and efficient processes that minimise downtime.

At Solus, we’re ready for what’s next. Many of our technicians are already EV-trained, and several of our centres are equipped to handle electric vehicles today.

We’re driving toward a bold ambition- to build the UK’s first net-zero vehicle damage repair centre. It’s part of our ongoing commitment to clean, sustainable technologies. And we’re investing in the future - not just through innovation, but through our people. Our apprenticeship programme is helping shape the next generation of skilled technicians.

From start to finish, Solus and our network make the repair journey seamless, routing vehicles to the right place, repairing them safely, and getting them back on the road.

It’s all part of our commitment to helping customers get back to normal, as quickly as possible.

It's all about choice

Both you and your clients can benefit from the expertise of our Solus team, with choices when it comes to their vehicle repairs as outlined below.

Solus repair centres

Our nationwide network of Solus repair centres are wholly owned by Aviva and they offer best practice, expertise and high levels of customer service and efficiency. If your client is within a Solus repair centre catchment area they can benefit from this service.

Approved network

As well as their own centres, Solus work closely with strategic partners Vizion who manage a network of over 670 approved repairers across the UK. So if your clients don't fall within the catchment area of a Solus repair centre, they'll still benefit from a convenient option and high standards maintained and managed by Solus experts.

Commercial large network

Our Commercial Large Network offers access to repairers with the expertise to handle Heavy Goods Vehicles (HGVs), Light Commercial Vehicles over 3.5 tonnes and specialist vehicles. Your clients will benefit from high service standards and this network is maintained and managed by our Solus experts. It's all about getting the right repairer for large commercial vehicles.

Another repairer

We understand sometimes you or your clients may have a preferred local repair centre. Solus have a team of Motor Engineers based around the UK that help with this and make sure local providers meet the high-quality standards that your clients deserve.

What's great about Solus?

11 days

The average time it takes to repair and return a vehicle to our clients is 11 days through a Solus repair centre.

4.64

Client satisfaction scores are 4.64 out of 5, which Solus take great pride in. Clients are at the heart of everything they do.

Over 120,000

More than 120,000 repairs were managed in 2023 across Solus, our approved repairers managed by our strategic partners Vizion and non-network repairers via our Solus Motor Engineers.

A little more about Solus

We have 24 Solus centres across the UK

Over 1,000 people work for Solus across our repair centres, motor engineering teams and in-house vehicle experts who support our operational business.

We are growing our talent with our award-winning apprenticeship programme

Our Solus centres can repair cars and vans for both personal and commercial clients. Please note that HGVs and specialist vehicles are repaired through our approved repairer network or commercial large vehicle network

Our vehicle technicians, as well as our desk/field motor engineers, assess repair requirements and make sure service standards are met
Our Solus repair experts will manage the whole repair journey from booking repairs to the vehicle being returned.

UK Map to show where our Solus repair centres are based.

What does our approved network have to offer?

If your clients don't fall within the catchment area of a Solus repair centre, through our approved network, they'll still benefit from a convenient option and high standards, managed and maintained by our Solus experts.

Why choose our approved network?

To get your customers back on the road, Solus work closely with strategic partners Vizion, the largest vehicle body repair network in the UK
They have a nationwide network of over 670 accredited repair centres covering various vehicle brands and approvals, to make sure that quality repairs are available in the UK and Ireland
They manage over 60,000 Aviva customers' repairs a year
They deliver great customer outcomes, with a 4.42 out of 5-star customer satisfaction rating and an average time taken from repair to return to the customer of 20 days
We provide a lifetime guarantee on the quality of the repairs whilst they're insured with Aviva or 3 years from repair completion, subject to terms and conditions
If the policy allows, the customer will be provided with a courtesy vehicle for the duration of repairs.*

_{* Please note, customers aren’t entitled to a courtesy vehicle if they use a non-approved repairer unless it’s a non-fault claim and we can refer for Credit Hire, which is managed by a third-party supplier or provide a bilateral Hire (managed by Aviva under an agreement with the third-party insurer).}

What about our commercial large network?

Our Commercial Large Network is a bespoke solution for commercial clients, designed to deal with vehicles outside of the typical repair centre capability. They're a nationwide network of repairers who have the capability to repair Heavy Goods Vehicles (HGVs), Light Commercial Vehicles (over 3.5 tonnes) and speciality vehicles who have been selected and are undergoing monitoring from our Solus experts.

This network is not available for personal lines customers or third-party claims.

What's great about this service?

They can access a specialist large vehicle repairer, giving your customer access to the right repairer.
It's easy to book the repair and the process can be monitored by our Track Claim service, just log in or register for Aviva Broker to access this service.
On completion of the repair, the dedicated Commercial Large Network team will call your customer to make sure they're happy with the repair.
Using our network repairers helps us manage claims costs more effectively.

What type of commercial vehicles can be repaired?