We understand the importance of providing members with the cover and support they need if they’re diagnosed with cancer.
Our cancer pledge is on all customer facing cancer cover material where extensive cancer cover applies.
Our cancer pledge
We understand the importance of providing extensive cover and support at every stage of your cancer treatment. Our cancer pledge means we’ll cover the cancer treatment and palliative care you need, as recommended by your specialist. We also want to make things as comfortable as possible for you following your cancer treatment, so we’ll provide extensive cover for your aftercare, including consultations with a dietician, as well as money towards prostheses and a wig.
Using Aviva's clinical expertise
We have a dedicated oncology department and everyone who makes a cancer claim is looked after by a dedicated team, from the point of diagnosis right through to the completion of their treatment. This way, we can reduce the burden of administration by getting to know the case details inside out. Members can then concentrate on what’s most important: the right treatment and hopefully the road to recovery.
Our phone-based advisers handle all calls using clinical knowledge supported by our clinical team. This is through ongoing clinical training and development, and having our clinicians based amongst our claims advisers so they can provide support to customers as required.
Aviva is committed to providing the best possible support, using the latest medical evidence, to customers throughout their claim.