Our cancer pledge

We understand the importance of providing extensive cover and support at every stage of cancer treatment.

Our cancer pledge means we’ll cover licensed cancer treatment and palliative care our customers need, as recommended by their specialist. We want to make things as comfortable as possible following their cancer treatment, so we’ll provide extensive cover for aftercare, including consultations with a dietician, as well as money towards prostheses and a wig.

Using Aviva's clinical expertise

We have a dedicated oncology department and everyone who makes a cancer claim is looked after by a dedicated team, from the point of diagnosis right through to the completion of their treatment. This way, we can reduce the burden of administration by getting to know the case details inside out. Members can then concentrate on what’s most important: the right treatment and hopefully the road to recovery.

Our phone-based advisers handle all calls using clinical knowledge supported by our clinical team. This is through ongoing clinical training and development, and having dedicated clinicians working with our claims advisers so they can provide support to customers as required.

Aviva is committed to providing the best possible support, using the latest medical evidence, to customers throughout their claim.