Wellbeing services

For Optimum clients

Who cares wins

We want to help you support your clients’ scheme members as they seek to live their best life. That means encouraging them to consider their wellbeing in terms of everything they do – what they eat, how active they are, their mental health, how they sleep and how they spend and save money.

By promoting healthier habits and incremental shifts in attitudes and actions we help people make informed, balanced and positive lifestyle choices.

Whether it's through the Aviva Line Manager Toolkit: Mental Health, Aviva Wellbeing app, Aviva Digital GP, Get Active or the Stress Counselling helpline there's a service to support them.

Physical wellbeing

By helping promote physical wellbeing your clients could help their employees to become happier, healthier and more productive, while working to reduce absenteeism, presenteeism and the associated costs

Mental wellbeing

Our mental wellbeing services could help your clients build a mentally resilient workforce, offering proactive and reactive solutions to help address potential problems before they become more serious

Financial wellbeing

Our financial wellbeing tools support and educate your clients' employees with everything about how they spend and save their money

Why is wellbeing so important?

The right culture

If you don’t get the basics right, then no amount of free fruit, yoga classes or wellbeing apps will make a difference. The most important considerations are things like a good working environment, flexible working and an inclusive workplace where people can be themselves.

And even with those in place, the business has to create acceptance that wellbeing is important, not a ‘nice to have’, so colleagues aren’t judged if they block out 30 mins in the day to attend a class, go for a run, or finish on time to attend the gym. Having lots of wellbeing benefits won’t be effective if a culture of overworking means people can’t use them.

The right benefits to take advantage of

Wellbeing isn’t a one size fits all approach, so not every benefit offered will suit everyone – this is why it’s important that your clients should offer a broad enough range of benefits to suit the people they employ. It’s important for clients to look at wellbeing holistically across all areas.

Who’s eligible?

All Aviva Optimum health insurance customers can access our wellbeing services at no additional charge. We think it’s important that your clients’ eligible employees can easily find support to live well and stay healthy every day, alongside the peace of mind that’s provided by the healthcare cover included in their policies. 

Proposition details

Aviva Wellbeing app

Aviva Wellbeing

Where there’s wellbeing there’s a way

What is it?

Aviva Wellbeing is our health and fitness app, designed to help employees make small simple changes to their day to day life. 

Whether your clients' employees want to sleep more, stress less, lose weight, manage money or get fit, Aviva Wellbeing could help them unleash their unique team spirit and support them to achieve lifelong change – one easy step at a time.

By accessing an easy-to-use app, eligible employees can enjoy a broad range of services, activities and support material.

The app syncs seamlessly with most popular apps and wearables, so employees can view their wellbeing data in one place.

How is it helpful?

Aviva Wellbeing can save the time and cost of building workplace wellbeing initiatives independently. There’s also the potential to improve staff retention, employee engagement, resilience and productivity.

By supporting the wellbeing of your clients' employees, the app helps safeguard against a wide range of business risks, including low morale, poor productivity and absenteeism.

What are the benefits provided by the service?

The app offers access to all this support:

Challenges

Each workplace’s unique team spirit could get a boost from the Aviva Wellbeing app. Employees can join fun challenges for every fitness level, so they can compete with their colleagues.

Helpful lifestyle tips

Workforces can enjoy health-related hints, tips and encouragement to get the most out the app and their busy lifestyles.

Syncs with popular apps and wearables

Works seamlessly with most popular fitness apps and wearables. This means employees can view their wellbeing data in one place.

Content that counts  
Relevant and timely health-related content to support the wellbeing journey of employees.

Keeping on track

Employees can add new health and wellbeing goals to track progress over time.

How can your clients' employees access this? 

Aviva Wellbeing app is available after purchasing an eligible policy with Aviva. You can speak to your usual account manager to understand how your clients can launch this service to their workforce.

Terms and conditions and the privacy policy for Aviva Wellbeing can be viewed by your clients in-app before they sign up. 

This service is a non-contractual benefit Aviva can withdraw at any time.

Any questions?

If you have any questions regarding the Aviva Wellbeing app, please speak to your usual account manager.

Aviva Line Manager Toolkit: Mental Health

Aviva Line Manager Toolkit: Mental Health

Good conversations start here

What is it?

Available online, the Aviva Line Manager Toolkit: Mental Health consists of video modules and supporting content, designed by clinicians, which aim to help your clients' line managers spot the warning signs of poor mental health, identify reasonable adjustments and manage professional boundaries

It also empowers them to feel more confident in having supportive conversations with team members, so they can address issues before they become more serious.

The Aviva Line Manager Toolkit: Mental Health is available to both insured and uninsured line managers as part of an eligible Aviva scheme. 

How is it helpful?

Effective workplace mental health support strategies have the potential to improve employee engagement, reduce absenteeism for stress-related illnesses and make good businesses better places to work.

The Aviva Line Manager Toolkit: Mental Health has been developed in partnership with mental health professionals who have a strong reputation for clinical expertise and in-depth understanding of innovative digital healthcare.

From identifying the warning signs of poor mental health to having a difficult conversation and effective signposting, the online modules are designed to help support the resilience of your clients' business, their managers, and the individuals within it, which could lead to a happier, healthier workforce.

What are the benefits of this service?

Empower your clients’ line managers to spot warning signs

The toolkit provides clinically underpinned, bite-sized videos, designed to help line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment.

More confident, supportive conversations

The toolkit can help line managers feel more confident in holding appropriate and supportive conversations with team members, so they can address mental wellbeing concerns before they become more serious.

Supporting employees to stay in, or return to work successfully

Helping an employee with poor mental health to stay in work or managing a successful return to work after mental health leave, is critical. The toolkit provides key information and guidance for line managers on the reasonable adjustments and adaptations which could be made to support their team members.

Help your clients’ line managers to manage their own mental health needs

Line managers play an important role in supporting employees’ mental health and wellbeing, but they need to look after themselves too. The toolkit provides staff with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.

How can your clients' line managers access this?

We have created a suite of employee engagement materials so that your clients can easily communicate and launch this service to their line managers.

Details on how to find out more are provided within your clients' policy documents or speak with your usual account manager.

Please note, your clients will be required to accept a set of corporate terms and conditions before they are able to launch this service to their line managers. 

These are available to view on-line before accessing the toolkit and the employee engagement materials. 

Any questions?

If you have any further questions about the Aviva Line Manager Toolkit: Mental Health, please contact your usual account manager.

Please be aware that this service is not intended to offer personalised medical advice or replace established mental health care pathways. It supplements existing channels by offering an advice and support framework for line managers, helping them to support colleagues who may be experiencing mental wellbeing concerns which are presenting within the workplace.

This service is a non-contractual benefit Aviva can withdraw at any time.

Aviva Digital GP

Aviva Digital GP

Doc around the clock

What is it?

Aviva Digital GP is like putting a GP in your clients' employee’s pocket. Powered by Square Health, it’s an app which provides 24/7 access to unlimited GP video consultations and repeat NHS prescriptions (all NHS England exemptions are accepted) with free UK delivery – all at the touch of a button. The service is provided at no additional cost to Aviva Optimum health insurance customers.

How is it helpful?

Aviva Digital GP could help minimise downtime when employees need a GP consultation or are seeking medical advice, giving eligible employees swift and convenient access to GP video consultations and repeat NHS prescriptions.

As a valuable employee benefit, Aviva Digital GP could help your clients to attract and retain the right people for their business.

What are the benefits provided by the service?

When time matters, this app helps

Video consultations can help save time, with no need to visit a GP surgery. Eligible employees can book appointments 24/7 and could have one in as little as 30 minutes – most are available on the same day, but all are guaranteed within 24 hours. The appointment slot with their selected GP will last for up to 15 minutes.

GP choice

Eligible employees will be offered both male and female GPs to choose from. They can also select to search for a GP whom they have seen previously, via the app, within the last six months, so they can book directly with them. Additionally, they can review GP bios and make a selection based on who best suits their needs, based on the profiles of the GPs included.

Consultation advice

After an eligible employee's GP consultation, they will be able to view the advice they have been given and their consultation history, all within the app.

Repeat NHS prescriptions

They can order prescribed repeat medication within the app (all NHS England exemptions are accepted) and get free UK delivery.

Private prescription delivery service

Eligible employees have the option to choose delivery of medication to their home, office or other nominated location – or they can choose to collect from their local pharmacy. All private prescriptions will carry an associated charge.

Employees can add child cover

If eligible employees have any children under 16, they can add them to their account for paediatric consultations, with a limit of up to 10 children per member.

How can your clients' employees access this? 

Aviva Digital GP is available after purchasing an eligible policy with Aviva. You can speak to your usual account manager to understand how your clients can launch this service to their eligible employees. Aviva Digital GP is available to all Aviva Health customers who are residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man at home or abroad.

Terms and conditions and the privacy policy can be viewed on-line before signing up

This is a non contractual benefit and can be removed at any time.

Any questions?

If you have any questions about Aviva Digital GP, please speak to your usual account manager.

Guidelines during COVID-19 pandemic

During this uncertain time, your clients' eligible employees should continue to use Aviva Digital GP as usual for non-COVID-19 related illnesses or questions. The service is there to help, particularly when it may be harder for them to get into their usual primary care practice, or they may be self-isolating and unable to go out.

If they have any symptoms or questions regarding COVID-19, they should follow the latest NHS guidance detailed at www.nhs.uk/coronavirus.

Get Active

Get Active

Shape up, don’t shell out

What is it?

Get Active helps your clients' employees stay fit and healthy with discounts on online workouts and at more than 3,000 health and fitness clubs nationwide. It also gives them access to a variety of discounted products and services… all designed to help them, and their families get active and keep healthy.

How is it helpful?

Your clients' insured employees can improve their wellbeing with discounts on a variety of products and services to help them get active and keep healthy. From health and fitness club memberships, at-home fitness and online workouts, to a range of other products and services that can enhance a healthy lifestyle, Get Active offers something for everyone.

How can Get Active help your client’s business?

The benefits of regular exercise – inside or outside the home – could mean a fitter, healthier and happier workforce. Exercise helps to build confidence and could help combat disease, prevent weight gain, improve energy levels and reduce the risk of stress and anxiety. In turn, this could lead to increased employee engagement and productivity.

How can your clients' employees access this service? 

Get Active is available free of charge to all Aviva Health customers. Details on how to access this service are provided in policy documents. 

Terms and conditions and the privacy policy can be viewed on-line before signing up.

Please note: completing the sign up process, either online or in person at the employee’s selected health and fitness club, may result in their entering a binding contract with the gym selected. This could include conditions such as minimum term and monthly fees. Insured employees should read the terms and conditions relating to their chosen gym carefully.

This is a non contractual benefit and can be removed at any time.

Any questions?

If you have any questions about Get Active, please speak to your usual account manager.

Stress Counselling

Stress Counselling helpline

A little more conversation

What is it?

The Stress Counselling helpline is a service that offers your clients' insured employees the chance to talk in confidence to trained counsellors about issues they may feel are causing stress.  The helpline can be a good place to get help with either personal or work-related stress issues.

How is it helpful?

Stress can develop when employees feel that they’re having difficulty with the demands and expectations they face. Stress carries risks for businesses, such as increased absenteeism, lower productivity, and low levels of morale.

The Stress Counselling helpline can offer support. Talking and sharing can be the first step in addressing issues before they can become more serious problems for employees and employer alike.

What are the benefits of this service?

The best time for employees to get confidential help is as soon as possible. Allowing issues to build over time can create bigger problems down the line. 

How can your clients' employees access this service?

The Stress Counselling helpline is available 24/7 to all Aviva Health customers aged 16 or over. Details on how to access this service are provided in your client's policy documents.

Any questions?

If you have any questions about the Stress Counselling helpline, please speak to your usual account manager.

Mental Health Support Articles

Mental Health Support articles

A little bit of support

What is it?

Employees experiencing poor mental health can find it difficult to get back on track. Aviva can help your clients' employees manage and improve their mental health by providing access to helpful information, articles and advice.

How can these articles help?

Effective workplace mental health support strategies can help improve employee engagement, reduce absenteeism for stress-related illnesses and make good businesses better places to work.

The mental health support articles can provide information and advice to help your clients create a mentally healthy workforce and deliver positive outcomes for their business.

This service is a non-contractual benefit Aviva can withdraw at any time.

How can my clients' employees get access?

Details on how to access the articles are in your client's policy documents, or speak to your usual account manager for more information.

Any questions?

If you have any questions about this service, please speak to your usual account manager.

Helping you sell

Finding the right clients

How can clients launch these services?

Any questions?

How to apply

Aviva wellbeing services are available as part of our PMI cover.

If you want to find out more:

Speak to your usual account manager

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See our contact us page for a full directory