Helping you stay on your A game
The private medical insurance market has grown, and we’re helping you to grow with it – by making sure your clients can put their health and wellbeing first.
With our people, our propositions, and our expertise, you can count on us to work with you – helping make sure you’re always on your A game. This page is the gateway for individual and SME intermediaries to find the resources and support you need to make health insurance click for more of your clients.
New aids to support client conversations
To help make your client conversations simple, see our new infographics on our Solutions and Healthier Solutions product to help illustrate how and when your clients might use their policy.
What’s new, and where to find support
We've listened to you and put together a trading relationship model to better support your business. For an introduction to the team at Aviva – and how we can help you to help your clients – watch this short video from our Distribution Director Ally Antell:
Transcript for video Ally Antel
We all know healthcare can be complicated. There’s a lot to consider, and it takes a team to bring it all together and ensure your clients can put their health and wellbeing first.
That’s why we’ve listened to you and worked tirelessly to set up our trading relationship model to support you, whether that’s on the phone or in person.
We know the PMI market has grown and we’re here to help you grow too! With our people, our propositions, and our expertise, you can count on us to work with you. And together, we can make health insurance click for more of your clients.
Whether it’s how Vicki and her team help shape the everyday trading support that just makes things easier, how Lisa and her propositions team are working to build health insurance products that respond to your clients’ changing needs today and, in the future, or how Dr Suba and our clinical team use their expertise to add value – these are just some of the ways in which we’re all here to help support you and your clients to make their health and wellbeing a priority.
Also hear from the Head of our Trading Centre Vicki Mclean, our Medical Director Dr Suba M, and our Propositions Lead Lisa Bartlett to learn more about how our people, our propositions, and our experts are helping you stay on your A game.
Transcript for video New trading support
Our Trading Centre and Account managers are responsible for helping you, help your clients.
We understand that relationships are key to building trust.
And that’s why we provide you with your own dedicated team to support you at every stage of your client’s journey including New Business, Renewals, Account management and sales support. You can speak to the same people who understand your needs, more of the time.
Or if you prefer, there's also our online Broker Portal and LiveChat - giving you more ways to get in touch to get the support you need.
Transcript for video Get help from our experts
I am going to run through just a few examples on how the clinical team contributes to your overall experience with us, and how you benefit from the health expertise in our business.
You can count on the fact that there is clinical input to every step of the proposition: design, development, and delivery. You can be reassured to know that everything we do is based on our guiding principles. We want to help customers access clinically effective, commercially efficient, customer-centric healthcare.
And we know that health is more than just the absence of disease, so we have a suite of wellbeing support including Line Manager Toolkit – to support you and your clients to spot the signs of poor mental health, and increase understanding of stress and resilience. By spreading this education, and providing the ability to pass this on within more organisations, we hope to create a more resilient community.
We also have a series of webinars based on current health topics that are requested by you and created for you. You’ll not only hear from us, you’ll also hear from our providers and you can even ask questions to relevant experts to keep you ahead of the game, when you’re having those all important client meetings. Not only that, your clients can also attend to gain health knowledge. We are delighted to be working with you- to help you take actions today that can lead to a better tomorrow.
Transcript for video Added-value propositions
We’ve curated our propositions with your clients in mind. So whether they’re individuals, SMEs, or large corporate clients, our products focus on giving people faster access to diagnosis and treatment, providing them with peace of mind if they, their employees, or families are unwell.
But it’s not only when your clients are ill, we also provide meaningful support for their everyday health and wellbeing through our range of added value services from Aviva Digital GP to Aviva Wellbeing app and Get Active.
And we understand that all clients are different, so our products are flexible allowing clients to pick and choose their cover, to meet these needs and budgets. So, whether it's Aviva Digital GP, or our guided option of Expert Select that is important to your clients, with Aviva you can be confident we have a range of options to meet their needs – both now and in the future.
Trading Support
Our new trading centre set-up offers you your own dedicated team to bring support at every stage of your clients’ journey –including new business, renewals, account management and sales support.
Our improved Broker Portal support tools make trading more straightforward. You can access our LiveChat team quickly and easily to get the support you need, when you need it.
Expert Insight
Experts including our own Dr Suba M bring clinical input to every step of propositions development and delivery.
Regular expert-hosted webinars cover health topics requested by you. You’ll hear from experts across the health sector – and your clients can attend too, broadening the services you can offer them.
Flexible Propositions
We offer you a range of propositions designed to meet your clients’ needs across a variety of budgets and needs.
Companies can pick and choose the level of cover that suits their businesses with Solutions .
Individual clients benefit from Healthier Solutions , with the chance to get in touch with a doctor online through Aviva Digital GP.
Don’t just take our word for it
“The new business and renewal support has been first class from Aviva – always attentive and happy to assist.
“Their use of technology, with Healthpoint in particular, has greatly improved over the last 12 months”
Carl Eaves, Director of UKGlobal Healthcare
“As an independent broker who provides whole of market advice to SMEs, I firmly believe Aviva offers the best product in market.”
“In house and external account management is far superior to any other provider which makes doing business with Aviva hassle free. Our portfolio growth clearly demonstrates this and customer satisfaction remains extremely positive all around.”
Rob Rigby, Senior Health & Employee Benefit Consultant at Sante Group
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