Wellbeing services
Who cares wins
We want to help you support your clients’ scheme members as they seek to live their best lives. That means encouraging them to consider their wellbeing in terms of everything they do – what they eat, how active they are, their mental health, how they sleep and how they spend and save money.
By promoting healthier habits and incremental shifts in attitudes and actions we help people make informed, balanced and positive lifestyle choices.
Whether it's through the Aviva Wellbeing app, Aviva Digital GP, Get Active, Stress Counselling helpline or our mental health guidance videos for both line managers and employees, there's a service to support them.
Physical wellbeing
By helping promote physical wellbeing, your clients could help their employees to become happier, healthier and more productive, while working to reduce absenteeism, presenteeism and the associated costs
Mental wellbeing
Our mental wellbeing services could help your clients build a mentally resilient workforce, offering proactive and reactive solutions to help address potential problems before they become more serious
Financial wellbeing
Our financial wellbeing tools support and educate your clients' employees with everything about how they spend and save their money
Why is wellbeing so important?
The right culture
When it comes to wellbeing in the workplace, getting the basics right can make a world of difference. Things like a good working environment, flexible working and an inclusive culture, where people can be themselves in the workplace, are all important aspects of a wellbeing culture where employees can feel supported.
While free fruit, yoga classes and wellbeing apps can all have positive impacts, what employees will benefit from most is support, understanding and flexibility from employers when it comes to personal wellbeing.
The right benefits to take advantage of
Wellbeing isn’t a one size fits all approach, so not every benefit offered will suit everyone – this is why it’s important that your clients should offer a broad enough range of benefits to suit the people they employ. It’s important for clients to look at wellbeing holistically across all areas.
Who’s eligible?
All Aviva Optimum health insurance customers can access our wellbeing services at no additional charge. We think it’s important that your clients’ eligible employees can easily find support to live well and stay healthy every day, alongside the peace of mind that’s provided by the healthcare cover included in their policies.
Proposition details
Aviva Wellbeing app
Aviva Wellbeing
Where there’s wellbeing, there’s a way
What is it?
Aviva Wellbeing is our lifestyle focused app, designed to help employees make small simple changes to their day to day life.
Whether your clients' employees want to sleep more, stress less, lose weight, manage money or get fit, Aviva Wellbeing could help them achieve lifelong change – one easy step at a time.
By accessing an easy-to-use app, eligible employees can enjoy a broad range of services, activities and support material.
The app syncs seamlessly with most popular apps and wearables, so employees can view their wellbeing data in one place.
How is it helpful?
Aviva Wellbeing can save the time and cost of building workplace wellbeing initiatives independently. There’s also the potential to improve staff retention, employee engagement, resilience and productivity.
By supporting the wellbeing of your clients' employees, the app could help to safeguard against a wide range of business risks, including low morale, poor productivity and absenteeism.
What are the benefits provided by the service?
The app offers access to all this:
Challenges
Employees can join fun workplace challenges designed for every fitness level, so they can compete against themselves and their colleagues.
Helpful lifestyle tips
Employees can choose from a range of health motivations and receive hints and tips personalised to them.
Syncs with popular apps and wearables
Works seamlessly with most popular fitness apps and wearables. So your clients' employees can view their wellbeing data in one place.
Health-related content and recipes
Your employees have access to health-related content and recipes designed to support them on their wellbeing journey.
Track progress goals over time
Your clients' employees can add health and wellbeing goals to track their progress over time.
How can your clients' employees access this?
The Aviva Wellbeing app is available after purchasing an eligible policy with Aviva. You can speak to your usual account manager to understand how your clients can launch this service to their workforce.
Terms and conditions and the privacy policy for Aviva Wellbeing can be viewed by your clients in-app before they sign up.
This service is a non-contractual benefit Aviva can withdraw at any time.
Any questions?
If you have any questions regarding the Aviva Wellbeing app, please speak to your usual account manager.
Aviva Line Manager Toolkit: Mental Health
Aviva Line Manager Toolkit: Mental Health
Good conversations start here
What is it?
Available online, the Aviva Line Manager Toolkit: Mental Health consists of video modules, designed by clinicians, which can help increase awareness of employee mental wellbeing. The toolkit aims to help your clients' line managers spot the warning signs of poor mental health, identify reasonable adjustments and manage professional boundaries
It also empowers them to feel more confident in having supportive conversations with team members, so they can address issues before they become more serious.
The Aviva Line Manager Toolkit: Mental Health is available to both insured and uninsured line managers as part of an eligible Aviva scheme.
How is it helpful?
Effective workplace mental health support strategies have the potential to improve employee engagement, reduce absenteeism for stress-related illnesses and make good businesses better places to work.
The Aviva Line Manager Toolkit: Mental Health has been developed in partnership with mental health professionals who have a strong reputation for clinical expertise and in-depth understanding of innovative digital healthcare.
From identifying the warning signs of poor mental health to having a difficult conversation and effective signposting, the online modules are designed to help support the resilience of your clients' business, their managers, and the individuals within it, which could lead to a happier, healthier workforce.
What are the benefits of this service?
Empower your clients’ line managers to spot warning signs
The toolkit provides clinically underpinned, bite-sized videos, designed to help your clients' line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment.
More confident, supportive conversations
The toolkit can help line managers feel more confident in holding appropriate and supportive conversations with team members, so they can address mental wellbeing concerns before they become more serious.
Supporting employees to stay in, or return to work successfully
Helping an employee with poor mental health to stay in work or managing a successful return to work after mental health leave, is critical. The toolkit provides key information and guidance for line managers on the reasonable adjustments and adaptations which could be made.
Help your clients’ line managers to manage their own mental health needs
Line managers play an important role in supporting an organisation's mental health and wellbeing, but they need to look after themselves too. The toolkit provides staff with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.
How can your clients' line managers access this?
We have created a suite of employee engagement materials so that your clients can easily communicate and launch this service to their line managers.
Details on how to find out more are provided within your clients' policy documents or speak with your usual account manager.
Please note, your clients will be required to accept a set of corporate terms and conditions before they are able to launch this service to their line managers.
These are available to view online before accessing the toolkit and the employee engagement materials.
This service is not intended to offer personalised medical advice or replace established mental health care pathways. It supplements existing channels by offering an advice and support framework for line managers, helping them to support colleagues who may be experiencing mental wellbeing concerns which are presenting within the workplace.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Any questions?
If you have any further questions about the Aviva Line Manager Toolkit: Mental Health, please contact your usual account manager.
Aviva Digital GP
Aviva Digital GP
A GP in your clients' employees' pockets
What is it?
Powered by Square Health, your clients' eligible employees can get the guidance they need from a private GP via the app, with unlimited video consultations, 24/7. The service is provided at no additional cost to Aviva Optimum health insurance customers.
How is it helpful?
GP consultations and their associated wait time for your clients' employees could create downtime and reduce their business output. Aviva Digital GP could help minimise this, by giving your clients' eligible employees swift and convenient access to GP video consultations and repeat NHS prescriptions.
When it comes to cancer care, Aviva Digital GP is there 24/7 for your clients' employees. From talking to a private GP about symptoms that could be linked to a possible cancer diagnosis, to getting swift, convenient, empathetic support for everyday medical concerns following a cancer diagnosis or, during and after treatment – it’s there when they need it.
As a valuable employee benefit, Aviva Digital GP could help your clients to attract and retain the right people for their business.
What are the benefits provided by the service?
When time matters, this app helps
Video consultations can help save time, with no need to visit a GP surgery. Your clients' eligible employees could have an appointment in as little as 30 minutes and these can be booked 24/7 – most are available on the same day. The appointment slot with their selected GP will last for up to 15 minutes.
GP choice
Your clients' eligible employees will be offered both male and female GPs to choose from. They can also select to search for a GP whom they have seen previously via the app within the last six months. Additionally, they can review GP bios and select a GP based on who best suits their needs.
Consultation advice
After your clients' eligible employees GP consultation, they will be able to view the advice they have been given and their consultation history within the app.
Repeat NHS prescriptions
They can order prescribed repeat medication within the app (all NHS England exemptions are accepted) and get free UK delivery.
Private prescription delivery service
Your clients' eligible employees have the option to choose delivery of medication to their home, office or other nominated location or they can choose to collect from their local pharmacy. Whilst there is no charge for the provision of a private prescription, your clients' employees will be charged for the cost of the medication, payable directly to the dispensing pharmacy.
Employees can add child cover
If eligible employees have any children under 16, they can add them to their account for paediatric consultations, with a limit of up to 10 children per member.
How can your clients' employees access this?
Aviva Digital GP is available after purchasing an eligible policy with Aviva. You can speak to your usual account manager to understand how your clients can launch this service to their eligible employees. Aviva Digital GP is available to all Aviva Health customers who are residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man at home or abroad.
Terms and conditions and the privacy policy can be viewed on-line before signing up.
This is a non contractual benefit and could be changed or removed at any time.
Any questions?
If you have any questions about Aviva Digital GP, including whether it is the most appropriate service to support your client's health needs, please speak to your usual account manager.
Get Active
Get Active
Shape up, don’t shell out
What is it?
Get Active supports the wellbeing and fitness goals of your clients' employees, with savings on gym services, discounted lifestyle products and money-saving offers at over 3,000 health and fitness clubs.
Cancer Care with Get Active provides discounted products and services that can help your insured employees with the daily living adjustments a cancer diagnosis and treatment can bring, as well as offers on services and experiences that may enhance quality time spent with family and close friends.
So, whether they're looking to improve their current health and wellbeing, show someone their support, or they just want to feel more like themselves, there’s a choice of specially arranged products and services to help.
How can Get Active help your clients' businesses?
The benefits of regular exercise could mean a fitter, healthier and happier workforce. In turn, this could lead to increased employee engagement and productivity.
How can your clients' employees access this service?
Get Active is available free of charge to all Aviva Health customers. Details on how to access this service are provided in policy documents.
Terms and conditions and the privacy policy can be viewed on-line before signing up.
The sign-up process for some offers, such as health and fitness clubs, means they'll enter a binding contract which may include conditions such as minimum term and monthly fees. Please advise them to read the terms and conditions relating to their chosen offers carefully.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Any questions?
If you have any questions about Get Active, please speak to your usual account manager.
Stress Counselling
Stress Counselling helpline
A little more conversation
What is it?
The Stress Counselling helpline is a service that offers your clients' insured employees the chance to talk in confidence to trained counsellors about issues they may feel are causing stress. The helpline can be a good place to get help with personal or work-related stress issues.
How is it helpful?
Stress can develop when employees feel that they’re having difficulty with the demands and expectations they face. Stress carries risks for businesses, such as increased absenteeism, lower productivity, and low levels of morale.
The Stress Counselling helpline can offer support. Talking and sharing can be the first step in addressing issues before they can become more serious problems for employees and employer alike.
What are the benefits of this service?
The best time for employees to get confidential help is as soon as possible. Allowing issues to build over time can create bigger problems down the line.
How can your clients' employees access this service?
The Stress Counselling helpline is available 24/7 to private healthcare customers aged 16 or over. Details on how to access this service are provided in your client's policy documents.
Any questions?
If you have any questions about the Stress Counselling helpline, please speak to your usual account manager.
Mental Health Support
Mental Health Support
A little bit of support
What is it?
If your clients' employees are experiencing poor mental health, they can find it difficult to get back on track. We can help them manage and improve their mental health by providing access to helpful information, articles, videos and advice.
How can these videos and articles help?
To help support your clients' employees mental wellbeing, we have developed a suite of videos and downloadable materials, all designed to give them the tools they need to cope with the everyday pressures of life.
So whether they want to learn about the signs and symptoms of poor mental health, view techniques to improve their resilience, or support in navigating an always-on culture, our videos and guides can help them look after their mental health, and of those around them.
This service is a non contractual benefit and could be changed or withdrawn at any time.
How can my clients' employees get access?
Details on how the support is provided can be found within policy documents.
Any questions?
If you have any questions about the Mental Health Support, please speak to your usual account manager.
Helping you sell
Finding the right clients
How can clients launch these services?
Any questions?
How to apply
Aviva's wellbeing services are available as part of our PMI cover.
If you want to find out more, speak to your usual account manager
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