Wellbeing services from Aviva
Who cares wins
We want to help you support your clients’ scheme members as they seek to live their best lives. That means encouraging them to consider their wellbeing in terms of everything they do – what they eat, how active they are, their mental health, how they sleep and how they spend and save money.
By promoting healthier habits and incremental shifts in attitudes and actions we help people make informed, balanced and positive lifestyle choices.
Whether it's through the Aviva Wellbeing app, Aviva Digital GP, Get Active, the Stress Counselling helpline, or our mental health guidance videos for both line managers and employees, there's a service to support them.
Physical wellbeing
By helping promote physical wellbeing, your clients could help their employees to become happier, healthier and more productive, while working to reduce absenteeism, presenteeism and the associated costs
Mental wellbeing
Our mental wellbeing services could help your clients build a mentally resilient workforce, offering proactive and reactive solutions to help address potential problems before they become more serious
Financial wellbeing
Our financial wellbeing tools support and educate your clients' employees in how they spend and save their money
Why is wellbeing so important?
Looking after the wellbeing of your employees is important. It has the potential to improve staff retention, employee engagement, resilience and productivity. It also helps safeguard against a wide range of business risks, including low morale, poor productivity and absenteeism.
The right culture
When it comes to wellbeing in the workplace, getting the basics right can make a world of difference. Things like a good working environment, flexible working and an inclusive culture, where people can be themselves in the workplace, are all important aspects of a wellbeing culture where employees feel supported.
While free fruit, yoga classes and wellbeing apps can all have positive impacts, what employees will benefit most from is support, understanding and flexibility from employers when it comes to personal wellbeing.
The right benefits to take advantage of
Wellbeing isn’t a one size fits all approach, so not every benefit offered will suit everyone – this is why it’s important that your clients should offer a broad enough range of benefits to suit the people they employ. It’s important for clients to look at wellbeing holistically across all areas.
Who’s eligible?
All Aviva Solutions health insurance customers can access the wellbeing services at no additional charge. We think it’s important that your clients’ eligible employees can easily find support to live well and stay healthy every day, alongside the peace of mind that’s provided by the healthcare cover included in their policies.
Wellbeing services in detail
Aviva Digital GP
Aviva Digital GP
Doc around the clock
What is it?
Aviva Digital GP is like putting a GP in your clients' employees' pockets. Provided by Square Health, it’s an app which gives 24/7 access to unlimited GP video consultations and repeat NHS prescriptions (all NHS England exemptions are accepted) with free UK delivery – all at the touch of a button. The service is provided at no additional cost to Aviva Solutions health insurance customers.
How is it helpful?
Aviva Digital GP could help minimise downtime when insured employees need a GP consultation or are seeking medical advice, giving them swift and convenient access to GP video consultations and repeat NHS prescriptions.
As a valuable employee benefit, Aviva Digital GP could help your clients to attract and retain the right people for their business.
What are the benefits provided by the service?
When time matters, this app helps
Video consultations can help save time, with no need to visit a GP surgery. Eligible employees can book appointments 24/7 and could have one in as little as 30 minutes – most are available on the same day. The appointment slot with their selected GP will last for up to 15 minutes.
GP choice
Your clients will be offered both male and female GPs to choose from. They can also select to search for a GP who they have seen previously, via the app, within the last 6 months in order to book directly with them, subject to availability. Additionally, they can review GPs' bios and select a GP based on who best suits their needs.
Consultation advice
After a consultation, they will be able to see the advice they have been given and consultation history within the app.
Repeat NHS prescriptions
They can order prescribed repeat medication within the app (all NHS England exemptions are accepted) and get free UK delivery.
Private prescription delivery service
Eligible employees have the option to choose delivery of medication to their home, office or other nominated location – or they can choose to collect from their local pharmacy. There is no charge for the provision of a private prescription, but your clients will need to pay the dispensing pharmacy for the cost of medication. If home delivery is selected this will be subject to Royal Mail fees. You can find out more information about the associated charges on our FAQS
Employees can add child cover
If eligible employees have any children under 16, they can add them to their account for paediatric consultations, with a limit of up to 10 children per member.
Aviva Digital GP Cancer Support
When it comes to cancer care, Aviva Digital GP is there 24/7 for your clients' employees. From talking to a private GP about symptoms that could be linked to a possible cancer diagnosis, to getting swift, convenient, empathetic support for everyday medical concerns following a cancer diagnosis or, during and after treatment – it’s there when they need it.
How can your clients' employees access this?
Aviva Digital GP is available after purchasing an eligible policy with Aviva. Details of how to access the service will be included in policy documentation.
Terms and conditions and the privacy policy for Aviva Digital GP can be viewed in-app before signing up. Mobile data charges may apply.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Any questions?
If you have any questions about Aviva Digital GP, please speak to your usual account manager.
Aviva Wellbeing
Aviva Wellbeing
Where there’s wellbeing there’s a way
What is it?
Aviva Wellbeing is our lifestyle focused app, designed to help employees make small simple changes to their day to day life.
Aviva Wellbeing could help unleash the unique team spirit in each SME, supportig your clients to develop healthy and engaged workforces. Whether your clients' employees want to sleep more, stress less, lose weight or get fit, Aviva Wellbeing can help.
By accessing an easy-to-use app, eligible employees can enjoy a broad range of services, activities and support material.
The app syncs seamlessly with most popular apps and wearables, so employees can view their wellbeing data in one place.
How is it helpful?
Aviva Wellbeing can save the time and cost of building workplace wellbeing initiatives independently. There’s also the potential to improve staff retention, employee engagement, resilience and productivity.
By supporting the wellbeing of employees, the app helps safeguard against a wide range of business risks, including low morale, poor productivity and absenteeism.
What are the benefits provided by the service?
Challenges
Each workplace’s unique team spirit could get a boost from the Aviva Wellbeing app. Insured employees and their insured adult dependants can join fun challenges for every fitness level, so they can compete with their colleagues.
Helpful lifestyle tips
Health-related hints, tips and encouragement to get the most out of the app for busy lifestyles.
Syncs with popular apps and wearables
Works seamlessly with most popular fitness apps and wearables. This means insured employees can view their wellbeing data in one place.
Content that counts
Relevant and timely health-related content to support their wellbeing journey.
Keeping on track
Members can add new health and wellbeing goals to track progress over time.
How can your clients' employees access this?
Aviva Wellbeing will be available to your clients' insured employees and insured adult dependents one month after their PMI scheme start date or policy renewal.
They can download the Aviva Wellbeing app from the App Store or Google Play, following the instructions in their policy documents (mobile data charges may apply).
Terms and conditions and the privacy policy for Aviva Wellbeing can be viewed in the app before registering.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Any questions?
If you have any questions regarding the Aviva Wellbeing app, please speak to your usual account manager.
Aviva Line Manager Toolkit: Mental Health
Aviva Line Manager Toolkit: Mental Health
Good conversations start here
What is it?
The Aviva Line Manager Toolkit: Mental Health consists of video modules, designed by clinicians, which can increase awareness of employee mental wellbeing. The toolkit aims to help your clients' line managers spot the warning signs of poor mental health, identify reasonable adjustments and manage professional boundaries.
It also empowers them to feel more confident in having supportive conversations with team members, so they can address issues before they become more serious.
The Aviva Line Manager Toolkit: Mental Health is available to both insured and uninsured line managers as part of an eligible Aviva scheme.
How is it helpful?
Effective workplace mental health support strategies have the potential to improve employee engagement, reduce absenteeism for stress-related illnesses and make good businesses better places to work
That’s why the Aviva Line Manager Toolkit: Mental Health has been developed in partnership with mental health professionals who have a strong reputation for clinical expertise and in-depth understanding of innovative digital healthcare.
From identifying the warning signs of poor mental health to having a difficult conversation and effective signposting, the online modules are designed to help support the resilience of your clients' business, their managers, and the individuals within it, which could lead to a happier, healthier workforce.
What are the benefits of this service?
Empower your clients’ line managers to spot warning signs
The Aviva Line Manager Toolkit: Mental Health provides clinically underpinned, bite-sized videos, designed to help line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment.
More confident, supportive conversations
The toolkit can help line managers feel more confident in holding appropriate and supportive conversations with team members, so they can address mental wellbeing concerns before they become more serious.
Supporting employees to stay in, or return to work successfully
Helping an employee with poor mental health to stay in work or managing a successful return to work after mental health leave is critical. The Aviva Line Manager Toolkit: Mental Health provides key information and guidance for your clients' line managers on the reasonable adjustments and adaptations which could be made.
Support your clients’ line managers to manage their own mental health needs
Your client's line managers play an important role in supporting an organisation’s mental health and wellbeing, but they need to look after themselves too. The toolkit provides staff with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.
Easy-to-access, self-serve content
They can 'self-serve' each module at a time that suits them and revisit any time they need to.
How can my clients' line managers access this?
We have created a suite of employee engagement materials so that your clients can easily communicate and launch this service to their line managers.
Details on how to access the toolkit and the employee engagement materials are provided within your clients' policy documents.
Please note, your clients will be required to accept a set of corporate terms and conditions before they are able to launch the service to their line managers. These are available to view online before accessing the toolkit and the employee engagement materials.
This service is not intended to offer personalised medical advice or replace established mental health care pathways. It supplements existing channels by offering an advice and support framework for line managers, helping them to support colleagues who may be experiencing mental wellbeing concerns which are presenting within the workplace.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Any questions?
If you have any further questions about the Aviva Line Manager Toolkit: Mental Health please contact your usual account manager.
Get Active
Get Active
Take the weight off your wallet
What is it?
Get Active provides your clients' insured employees with access to offers at health and fitness clubs nationwide, as well as a range of products and services that can help to support their health, wellbeing and fitness goals.
How is it helpful?
Employees can access a range of health and fitness clubs
We've teamed up withover 3,000 health and fitness clubs across the UK, in addition to a variety of products and services that can help support and maintain a healthy lifestyle. This gives your clients' employees choice on ways to stay fit, happy and healthy.
Cancer Care with Get Active
Your clients' insured employees can benefit from savings on products and services that can help make a small difference if they or someone close to them is living with cancer.
Cancer Care with Get Active provides them with access to discounted products and services that can help with the daily living adjustments a cancer diagnosis and treatment can bring, as well as offers on services and experiences that may enhance quality time spent with family and close friends.
So, whether they're looking to improve their current health and wellbeing, show someone their support, or they just want to feel more like themself, there’s a choice of specially arranged products and services to help.
How can my clients' employees access this service?
Get Active is available free of charge to all Aviva Health customers. Details on how to access this service are provided in policy documents.
Terms and conditions and the privacy policy can be viewed online before signing up.
The sign-up process for some offers, such as health and fitness clubs, means they'll enter a binding contract which may include conditions such as minimum term and monthly fees. Please advise them to read the terms and conditions relating to their chosen offers carefully.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Any questions?
If you have any questions about the Get Active service, please speak to your usual account manager.
Stress Counselling
Stress Counselling helpline
A little more conversation
What is it?
The Stress Counselling helpline can be a good place to get help with personal or work-related stress issues. Talking and sharing can be the first step in helping to work through problems and resolve them.
How is it helpful?
Stress can develop when employees feel that they’re having difficulty with the demands and expectations they face. Stress carries risks for businesses, such as increased absenteeism, lower productivity, and low levels of morale.
The Stress Counselling helpline can offer support.
What are the benefits of this service?
The best time for employees to get confidential help is as soon as possible. Allowing issues to build over time can create bigger problems down the line.
How can my clients' employees access this service?
The Stress Counselling helpline is available 24/7 to insured employees and their insured dependents aged 16 or over. Details on how to access this service are provided in clients' policy documents.
Any questions?
If you have any questions about the Stress Counselling helpline, please speak to your usual account manager.
Mental Health Support
Mental Health Support
A little bit of support
What is it?
If your clients' employees are experiencing poor mental health, they can find it difficult to get back on track. We can help them manage and improve their mental health by providing access to helpful information, articles, videos and advice.
How is it helpful?
To help support your clients' employees mental wellbeing, we have developed a suite of videos and downloadable materials, all designed to give them the tools they need to cope with the everyday pressures of life.
So whether they want to learn about the signs and symptoms of poor mental health, view techniques to improve their resilience, or support in navigating an always-on culture, our videos and guides can help them look after their mental health, and of those around them.
How can my clients' employees get access?
Details on the support provided can be found within policy documents.
Any questions?
If you have any questions about the Mental Health Support, please speak to your usual account manager.
This service is a non contractual benefit and could be changed or withdrawn at any time.
Helping you sell
Finding the right clients
How can clients launch these services?
Any questions?
How to apply
Aviva wellbeing services are available as part of our PMI cover.
If you want to find out more:
Speak to your usual account manager
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