A welcome to our new website from Karen Jackman

I wanted to take this opportunity to welcome you to our new broker website. Developed with brokers, for brokers, the new website has been designed to make it easier for you to use. Whether it’s finding what you need more easily, accessing on-the-go, trading without distractions or seeing information more clearly – this site has been built with you in mind.

Here’s a quick reminder of some important information:

  • We’ll send you a short online survey every Friday for the next four weeks. It’ll allow you to share your experiences on the website. Please look out for this in your inbox from Friday 9 October.
  • Your nominated representative will join a 30-minute call every week with Steven and Molly from our project team and your Aviva sales manager.
  • Here’s our FAQ document. We’ll be asking for your feedback on this so please spend a few minutes looking through it.
  • For any support or questions outside of these feedback loops, please contact the Aviva Broker Online Support Team via Live Chat, email (avivabrokeruk@aviva.com) or phone (0800 158 2224). Alternatively, please contact your Aviva sales manager.

This is a really exciting step in Aviva’s digital capability. Not only has the website changed to be better now, it will continue to evolve to meet your needs in the future. I’m extremely proud of this website and the work that’s gone into developing it to make sure it provides the support that you need.  

I can’t thank you enough for agreeing to be a part of this process. Your support over the next four weeks will be invaluable to making sure the website is fit-for-purpose before we launch to everyone later this year. I look forward to hearing your thoughts and encourage you to be open and honest with our project team.

Thank you once again.

Karen Jackman

Director of Regional Brokers