Commercial Motor Claims

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

• How many vehicles were involved in the incident?
• What were the details of the third-party(ies) involved? I.e. registration number, vehicle make and model, contact information
• Was anyone injured in the incident?
• If involved in a rear-end shunt with multiple vehicles, how many times was an impact felt? 
• If property was damaged in the collision, please provide details/images/information regarding the owner if applicable.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

• What was damaged in the collision? I.e. tree, lampost, damage to third-party property.
• What was the extent of the damage? 
• If applicable, what are the details of the third-party property owner? 

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

For incidents in the UK involving an overseas registered vehicle:

• What was the third party registration and country code? For Heavy Goods Vehicles (HGV), please provide the cab and trailer unit registration.
• Were any copies/images of any documentation exchanged at the scene (such as a third party greencard, claim form/constat amiable). If so, please provide these. 

For incidents outside of the UK: 

• Is your client's vehicle mobile/immobile?
• What was the reason for the client's travel? Are they still overseas? 
• If a third-party was involved, is there a copy of a claim form/constat amiable/agreed statement of facts?

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

• Where did the fire originate from?
• What was the extent of damage done as a result of the fire?
• Where was the vehicle when the fire happened?
• Where is the vehicle currently located?
• Were there any personal belongings in the vehicle?
• Was anything in the surrounding area damaged as a result of the fire?
• Were the emergency services notified? If so, please provide reference numbers and details.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

• What type of water caused the flooding? Was it from a storm, heavy rain, river bank burst or drains?
• Was the vehicle being driven, stationary or parked and unattended at the time it was damaged?
• How high were the water levels outside the vehicle (and if applicable, inside)?
• If water entered the vehicle, where in the vehicle did it reach? E.g front footwells, boot, rear footwells?
• If the vehicle was abandoned as a result of flooding, were any windows or doors left open?

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

• Does the vehicle require urgent recovery (due to increased risk of theft or injury)?
• Any CCTV or footage captured of the incident?
• Please provide images of damage caused where possible. 
• Has anything been stolen from inside the vehicle? If so, please provide item details. 
  
• Current vehicle location?

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, please provide us with the following details to help us progress the claim without delay:

• What was the last known location of the vehicle? How often is the vehicle left at this location?
• Was the vehicle locked and secured when last seen?
• Where are key sets for the vehicle normally kept and are any sets missing?
• Were there any personal belongings in the vehicle?
• Has the theft been reported to the police via their non emergency number (101)? If so, please provide a crime reference number.
• Is there any CCTV/security footage in the area where the vehicle was left?
• Is there any tracking information available to help identify the whereabouts of the vehicle?
• Has the vehicle now been recovered since the theft?

If your claim involves damage to glass only, your client can book their repair or replacement with one of our providers: 

• Autoglass - 0333 999 0100*
• Auto Windscreen - 0800 587 6868*
• National Windscreen -  0800 955 0108*

All they need to to provide is their vehicle registration number. 

* The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Calls to 0800 numbers from UK landlines and mobiles are free.  For our joint protection telephone calls may be recorded and/or monitored.