Global Corporate and Specialty

When notifying us of your claim, please provide as much of the above key information as possible. Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible.

It’s important that all incidents are reported to Aviva via liacorp@aviva.com, even if the incident doesn’t result in a formal claim.

When reporting a new claim please provide as much information as possible, including:

• Injured party details
• Description of injuries and/or any known losses (i.e. loss of earnings)
• Any background information that the client considers relevant to the liability claim
• Details of any camera / video footage available

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. In addition, where available, please provide us with the following information.

• Details of the incident including vehicle type, registration number, driver name and incident date
• Photos taken at the scene, of all vehicles involved
• Full contact details of any third party involved, full name, address and date of birth
• Number of passengers in any third-party vehicle
• The name and address of the employer if any third party is driving a company vehicle
• If the vehicle/s involved are driveable

Any accidents occurring outside of the UK can be reported via phone on 0800 0517 475 or email CSRFNOL@aviva.com

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. In addition, where available, please provide us with the following information.

• Details of any damage to buildings and/or contents
• Will alternative accomodation need to be arranged?
  
• Has any equipment (i.e. lifts and air conditioning) been affected?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Has your client's business been affected by business interruption, staff absence or serious injury caused by accidents?
• Were your client's employees overseas for work at the time of the incident?
• Was anyone affected by a natural disaster?
• Is the affected person in need of rehabilitation?
• Have copies of medical certificates been obtained? In addition to the key information, we will require all original medical certificates throughout the entire period of disability. 

For benefit for absence from work (Temporary Total Disablement), please provide wage details for the previous 3 months prior to the claim.

In the event of any queries or urgent advice, please find the team's contact details here.

Our Emergency Medical Assistance Service is operated by specialist emergency assistance provider CEGA who will advise on, and where appropriate, arrange all medical treatment, travel and accommodation covered under Medical and Emergency Travel Expenses. Find out more here.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• What delay is there to the construction project? 
• Was there any damage to third-party property?
• Was anyone injured? Please provide their names if so.
• What damage has there been to buildings, contents, plant or equipment? 
• Has there has been any theft at the site, what has been stolen?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Details of the loss event
• Have there been any financial losses as a result of the issue?
• Was the damage sudden, accidental or unforeseen?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible.

If you're making a Fine Art & Specie claim, please provide us with the following information:

• Has there been physical loss or damage to goods or cash in transit? What was the location?
• If fine art has been affected, where was it at the time of the incident?
• If jewellery has been affected, was it a customer's possession or belonging to a retailer, wholesaler or manufacturer?
• Were any high-value portable items affected? (i.e. precious metals, gems, securities, cash, cryptocurrency)

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• What type of conflict has taken place?
• Was there any property damage?
• Did the incident cause any  business interruption? What was the extent of the interruption?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• What damage has taken place?
• Did the incident cause any business interruption? What was the extent of the interruption?
• Was the nature of the incident related to onshore/offshore wind, hydropower, biomass energy, solar photovoltaics, battery energy storage or electric vehicle charge points? 

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Was there any loss of money? 
• Was it an incident of theft, fraud or dishonesty by a client's employee, third parties or outsourced service providers?
• Is your client liable for any of the costs due to the fraudulent use of telecommunication systems or public utilities?
• Has your client incurred costs and expenses due to mitigation, investigation or defence of a loss?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

In the case of a cyber incident affecting your client's business, you or the insured should contact Aviva immediately.

Our incident response hotline is available 24/7, 365 days a year. To notify a cyber incident, please call the Cyber claims hotline 0800 051 4473 immediately or alternatively, email cyberclaims@aviva.com

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Is your client’s business suffering a live ransomware attack?
• Has the business experienced any form of extortion threat with imminent deadlines?
• Is your client suffering any other outage?

The Cyber Incident Response team are available 24/7 365 days a year, to advise our clients on mitigating Cyber incidents. The Claims team will also get in touch with you and/or your client to advise on next steps and any required further information.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Were there any cyber-related incidents?
• Has any incident of crime occured?
• Were any directors or officers affected?
• Were any pension trusts affected?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Has the incident occurred pre or post-planning?
• Details of any known title defects found within the property due diligence process
• Has the incident resulted in a defect that can't be found, such as rights to light, restrictive covenants or title to property?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• What wrongful act is being alleged and by who?
• Was the affected party an individual director or officer? Or was it the company itself?
• Has the incident resulted in personal exposure?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Is it the buyer or seller that has suffered a loss?
• Did the liability arise from a warranty breach by the seller?
• Was the legal interpretation of a tax requirement challenged or overturned?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Was there any financial loss, physical damage or injury to your client as a result of breaching professional duty?
• Has the client's business been affected by libel or slander?
• Has the client's business experienced an unintentional breach of confidentiality?
• Has there been any loss of or damage to documents?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.

When notifying us of your claim, please provide as much of the above key information as possible. Additionally, where available, please provide us with the following information.

• Was the affected party an individual director or officer? Was it the company itself?
• Has the incident resulted in personal exposure?

Once a claim has been logged, our claims handler will confirm the claim reference number, the contact number, next steps to take and any additional required documentation back to the client.